This hotel well deserves its 5 star status, with sumptious interior, great facilities, and generally excellent service. We liked the hotel's private beach and those various in house restaurants in which we dined. The hotel is in elevated position, with continuous - (we never waited more than 5 minutes) - shuttle bus service for the 2 minute ride to the... more

We ate dinner at the Ocean Club restaurant at the Fairmont and had a bad experience, but the way management handled it made it ten times worse. In short, we had a very nice meal on the terrace overlooking the ocean. We were getting ready to leave (we had already signed our charge slip for dinner) when a nearby umbrella... more

Overall we had an enjoyable 4 night stay, however as with any property there are things to be aware of: Good; Amenities - Good choice of activities - Tennis / Golf / Beach / Spa etc. very good if travelling with a multi-generational group. There is something for everyone. Restaurants - We enjoyed all our meals and tried most of... more

My husband and I are currently staying here and chose this hotel to celebrate our 25th wedding anniversary and were quite surprised to find the service far below our expectations. We are President Club members and have stayed with the Fairmont on many occasions in several countries. While the employees were very friendly, the service was slow and confused all... more

We booked a flight + hotel package for a Moderate room through Orbitz (the 15% gratuity was included in the price, thankfully). The Moderate room was on the first floor, and had a view of the roof, but it was sunny and pleasant. The service was very good for the most part, including the room cleaning, bell hop, beach trolley,... more

There are some mixed reviews that tend to go on and on, but I'll give you the bad, and the great The Bad 1.The property is not RIGHT ON the beach. You do need to take a shuttle; however, they come very quickly. We never waited more than five minutes. 2. The restaurants are pricey and have built-in 17 percent... more

I recently attended a conference held at this hotel. This was not the AAA 4 Diamond experience I expected. On the good side, the room was comfortably furnished (the pillow-top mattress was great!). No wi-fi in the room, but they did provide the ethernet cable, and it was easy to hook-up to the internet. The shuttles to the beach and... more

-Problems checking in. They overbooked the hotel and were going to place us in another room and then move us the next day. My husband held his ground and we eventually settled into a room for the duration. We did not get a king bed or the ocean view we requested when booking. We did have a nice view of... more

I'm sorry to say that we have stayed here once again. All of the service staff is friendly, but overwhelmed. This is consistent with building in a fixed gratuity into everything. On two occassions we waited thirty minutes for service after being seated at the "top" restaurants. I do not recommend this hotel chain. The Fairmont Princess is better, but... more