Paradise! We loved it from the first till the last day. 2 adults and a baby 1.5 m. We stayed there between 8/12-8/17. We were welcome w/ champagne and a kid coctail for our daughter. We also requested a playpan for our daughter . Everybody there is extremely nice and looks like they realy want to make sure you are... more

Our second stay at Cancun Palace was as exceptional as the first. My wife makes all the travel arrangements for us and i pretty much tag along and amazed for the choices she makes. All have been well above my expectation. Being in the service industry myself i tend to be fairly critical and brutally honest about "service". I could... more

Family and I were suppose to stay at Gran Caribe Real for this vacation but high tailed it out of there and went to CP instead. My review for GCR should be posted soon. We stayed from 8/17-8/21, 2 adults and 2 toddlers. We had no reservations when we came but Jose managed to get us 2 adjoining rooms bayview.... more

Stayed in Cancun Palace from 8th Aug to 15th Aug and am extremely happy with their service and overall hotel atmosphere. The room was excellent ocean facing room and we had wine, champagne and fruits in our room. The room service was very good and we had clean rooms morning/evening. We were greeted with champagne on arrival and mocktails for... more

We truly enjoyed our stay here and tried to see the other resorts as best as possible. This was our first stay in many to come of the palace resorts. Here at Cancun Palace, we were treated with A+ service. I always say when you ask for one they give you two. I have stayed many places and I have... more

Where do i begin, lets start at check in 15 people 5 rooms, easy task, all the rooms were messed up 3 had single beds and 2 overlooked the wonderful construction next door. It took no joking 5 hours to clear this up. You see your put into a social class based on the color of your bracelet, black =... more

We absolutely loved Cancun Palace! My husband and I traveled with 2 other couples (early 30's). At first I was disappointed because our room was on the 2nd floor and it had a bad smell. We looked at some other rooms, but they were on the harbor side, so we just let them refresh the room and we stayed in... more

We have been to Playa Del Carmen, Mx two other times before staying in Cancun. We stayed in late July 2008. The Cancun Palace is nice, however its not much to look at when you arrive. Its first impression is pretty disappointing, I was kind of worried at this time. But the hotel was beautiful inside and the rooms were... more

First I must say that we did enjoy our time at The Cancun Palace. Two strong negatives about the hotel do stay with me and made our trip less pleasant. 1. This was by far the noisiest hotel at which I have ever stayed. I was awakend on average 3x per night by elevator bell, footsteps, loud talking or running... more