Facilities were spotless. Staff were super friendly and helpful, expecially Aldo and Manuel. Food was great - above expectations. My wife and I thoroughly enjoyed the experience. more

The pool setup was nice, but other than that it left a lot to be desired. The hallways all had a horrible smell for the entire week, their timeshare is extremely deceptive (Never buy it! we were scammed by what sounded like a great deal at the time, but that's another issue altogether), the margaritas were usually terrible (which was... more

This was the nicest place I've ever stayed! It was always perfectly clean, the rooms were lovely, the staff was friendly and helpful. They never tried to get any tips from us (Tips were already included). The food was good for the most part. There was only one night we didn't enjoy it too much, but we filled up on... more

We stayed with our 2 children at this resort. It had the worst food I have ever had. My kids would hardly eat anything. At breakfast they would take cereal boxes back to the room to save for later. The buffet had things I had never heard of and smelled. The bars on the other hand had great people working... more

We had a blast, it was me and my girlfriend. they keep that place so clean u can see your reflexion in the marble floors. The staff is alway cleaning something, they are very friendly, and the bartender at the adult pool is the best. His name is mario, the lunch and dinner buffet could be better. But the italian... more

First day we arrive in the hotel, we checked in we were booked for a Ambassadors suite, one of the guys who works for the hotel is a con man, tried to extort money from us, saying I will give presidential suite if you give me money, 2nd problem my sister came to visit us they were staying at Sheraton... more

Just returned from a great vacation at Park Royal Piramides. Two families of four and it was great. The food at the buffet was good. Wish they had a little more variety, but we realize that is difficult to do serving so many people. We wish they would have someone serve you at the pool instead of having to get... more

Me and my family had a great time at the park royal hotel its the best hotel Ive ever stayed in. we stayed there from the 16th to the 30th of march 2005 !!! The staff were constantly cleaning and the waiters,porters and bar staff were so freindly. We got moved up to presidential suite when we got there, because... more

my partner and i have just returned from spending two fabulous weeks at park royal. after reading some american reviews i was dubious about booking this hotel, but on the whole it has an excellent location on one of cancun's best beaches. we were a short stroll away from three shopping malls, the best one being la isla which is... more