This was our 4th trip to the region together and my 5th. Since we had not had a bad experience with them, we booked through Apple), as usual. They rated this with their highest - 6 golden apples. We normally stay at this type of highly rated resort. The hotel service at check in was ok, but the staff seemed... more

We( Myself 45, Wife 47, daughter 21 and son 19) stayed 8/24 thru 8/29. Check in : we arrived at 1:00 and our rooms were not ready yet which was fine since ck in is not until 3 and we wanted rooms close together. We were offered a changing room . We went and had lunch at the main buffet... more

After hearing good things about the resort and looking at thier website, we decided to go to the Riu Maya Riviera. We ran into problem after problem. From the 2 1/2 hour ride to the resort (realistically it only takes 45 minutes) to horrible check-in, hard bed, horrific service, not able to get reservations at included restaurants on the property,... more

The Hotel is beautiful, I will give it that. However, our experience was nothing to write home about. I have read numerous reviews on this hotel through TripAdvisor, and I thought I was in the clear, but this was not the case. When we checked in we were given a "garden view" which I would not recommend. This means you... more

We just returned from 10 days at the RIU Palace Riviera Maya. We booked on hotwire and I was concerned about what room we would get. I emailed the hotel before leaving home and requested a king size bed, no smoking room, on the top floor of the resort with a courtyard view. Upon check in we were granted all... more

My wife and I stayed at the Riu Palace for 7 nights in late August. I am a very frequent traveler and somewhat of a hotel "snob". If you are considering the Riu Palace Riveria Maya, don't let the negative reviews concern you too much - the resort is wonderful choice if you want AI, just be aware of a... more

We stayed at Riu Palace Riviera Maya for four nights at the end of a three week trip to the Mayan Riviera (Playa Del Carmen, Tulum). This was my first time in Playacar, and my first time at an all-inclusive resort. I had mixed feelings going in about staying at an all-inclusive. I was concerned about spending the entire time... more

I'll caveat this review by saying I had zero expectations for this trip / resort. We won a free trip from Apple and I'm not a big vacation package / charter person so was expecting to not really enjoy it. That said, we had a great time!! The most annoying part of the trip was the flight on USA 3000... more

We had an excellent stay at this hotel with my boyfriend. The service was really great, they tried to fulfill all our requests and were really nice and friendly. We have decided for this hotel because it is not far from the center of Playa de Carmen, you can walk or take a taxi for 5 USD and on the... more