stayed for a four night christmas shopping/sightseeing break and could not fault this hotel,the room was clean and comfortable, the staff where very helpful and friendly and the location great. more

did not rate this hotel what so ever first impression was do we have to stay here check in was ok lift was like a coffin ended up walking up 3 floors with heavy cases rather than risk it . the lift first impression of room was a very badly painted brown door room was clean but very basic and... more

This is a wonderful little hotel with a terrific, young, multinational staff who are friendly, kind and helpful. I had a smaller single room with a bathroom and it was very comfortable and scrupulously clean. The decor is very English with silk and velvet upholstery and chintz curtains and flowered carpets, and the bar has dark panneling and leather sofas:... more

The public rooms were cosy and comfortable;the bar ,though small,was never overcrowded;the restaurant was clean and well lit. The staff were excellent,polite but friendly,and very efficient. The bedroom was a bit on the dark side but clean and tidy as was the bathroom. If I had a complaint it was the traffic noise outside,but it is in London after all.... more

In our two-week stay at this hotel (10th to 23rd August, 2008), my wife and I felt very much at home. What, with the very fantastic, friendly, courteous and efficient staff- at the reception, restaurant, kitchen, bar, and the room services (cleaners, room maids and porters). These coupled with the good food and the fantastic location; the bus stop is... more

All accolades to Trish and her staff. They made 13 spoiled Californians very happy & welcome. Of course, the fabulous location across the street from Hyde Park, Lancaster Gate tube station and a bus stop in front helped make our stay so agreeable. Buy a travel pass or Oyster card to take best advantage of the location, We all had... more

I am a single mum with my 12 yr old daughter arriving t the hotel staff were so friendly and helpful. The breakfast was great full cooked or continental you can sit in the rose garden watching squirrels across the road in a small parkland across the road. The staff had local knoledge of the area, the hotel is walking... more

While the location is fantastically convenient, (directly across from the Lancaster gate entrance to Hyde Park) the hotel is badly in need of an interior face-lift. We booked the family room, which was located on the fourth floor facing the street. The room was small, shabby, with paint chipped walls, and dirty carpet. The bathroom with its broken tiles and... more

We spent last weekend in London for my Mother in Laws 60th Birthday. Friday night there were 9 adults and 3 kids with 4 more adults joining us on saturday night. We had booked the family package at a cost of £300 per room for two nights - for up to 2 adults and 2 children in a room. This... more