I have stayed in this hotel a number of times as the tube station opposite is ideal. My last stay was for a birthday trip to the theatre, I am a Hilton Honors member so they must have known it was my birthday as there was a birthday cake and card when I arrived in the room, which was a... more

Spent two nights here, attending a conference in the hotel's West Wing. The proximity of the conference rooms to my bedroom was the main pluspoint. It was all so convenient. The website asserts that it is "Europe's largest conference hotel". I don't know the basis for that claim, but it is a fine venue. There might be nicer venues out... more

Reserved a Standard King room for two nights starting Nov 4, 2008. Am a Hilton Honors member but was not using points to pay for the room. Although the room was clean and the hotel location was perfect for this trip's activities, the room was not suitable for two adults. There was only 20 inches between the end of the... more

I stayed to attend a conference at the hotel with collegaues. The Hilton metropole is a huge hotel which is ideally set up for business customers. My room was a twin room in the main tower on floor 11. The room was clean and well equipped with all you would expect, including nice Crabtree and Evelyn toiletries. Unfortunately the position... more

My husband and I booked using vouchers from Tesco's. The treatment from the receptionist was no different than if I had been royalty. We had a very nice room on the 14th floor of the Tower, which was clean and well serviced. My son, daughter in law and two children had a very good room in the West wing. We... more

Mold on the roof of the room above the bed, dirty carpets, curtains falling down, crack in a 18th flr window fixed with packing tape, rude front desk clerk and being told that we "shouldn't expect anything" as our room was a discount room, it was cheaper than what we should have paid for it (we booked through Hotwire), and,... more

Superb service from the monment I checked in on a company conference. All staff were very helpful. Had deluxe room on 7th floor, 2 double beds, large room for London all clean and new. Considering large hotel there were no queues and plenty of staff. i would recommend this as a good work base in london or leisure weekend. more

Good location as right beside underground. Stayed in the East Wing and I was allocated a smoking room (which was OK as I'm a smoker). However, the room carpet was filthy with many marks/stains. Couldn't see out of the window as these were really dirty. Mini bar prices are ridiculous (£4.50 for a small bottle of still water). Didn't eat... more

This hotel isn't bad, but I expected more from a Hilton hotel. Biggest disappointment was the neighborhood which offerd little beyond Middle Eastern restaurants and a Marks and Spencer. Tube station is less than a minute walk, and the best option for a meal or anything else is to take the tube to another location. My room in the Tower... more