Stayed at the Milestone in August and had the best experience for a very long time. We travel frequently and visit London often and wanted to try the Milestone. The location is fantastic, right in the middle of Kensington and overlooking the beautiful Kensington Gardens. We arrived and the first thing you notice is how wonderful the staff are, they... more

We booked to stay one night as a birthday treat for my partner. There were various personal reasons why we chose the Milestone and our expectations were high. The service was friendly, though not always efficient. We had a Junior suite which overlooked the park at the front of the hotel which was a lovely outlook, and whilst not quiet... more

We spent 5 nights at The Milestone Hotel and being frequent seasoned travelers throughout the US, Europe & Asia, can honestly this is the worst hotel experience we've ever had. We had souvenirs and money taken from our room. You heard me right!!! I made the mistake of leaving my wallet in the room unattended (after all, it only contained... more

Firstly, let me say the location is fantastic - if you love being situated on a large open park in the middle of London, an easy cab / tube ride from anywhere interesting. The service at the hotel is a little oppresive, so for most people it could be regarded as highly favourable. The building and decor are tired, or... more

While most of the reviews of the Milestone have been excellent, I beg to differ. I found the hotel to be stuffy, old fashioned and appropriate only for first time travelers to the UK. I much prefer the Baglioni a few doors down (fully booked this timer). The rooms had too much furniture and tschokes all over the place. The... more

We loved staying at the Milestone Hotel.. very English and the staff is very helpful. Our room was small but very elegant and extremely clean. We had a beautiful view of Hyde Park... which is also the side where the street is, but surprisedly it was quiet. Actually, I specifically noticed things in the hotel, and everything is well taken... more

We have stayed at 5 star hotels all over the world and for service this was one of the best. The staff could not do enough for you. Gavin concierge was excellent.Complimentary tea when we arrived at 11.30 pm and impeccable service throughout our stay. Our only gripe was that our room (311) was facing the road and there was... more

Just an ideal London boutique hotel. The right size--so that all amenities are available, the right staff--warm and welcoming, and the right location--overlooking Kensington Park. Our duplex room decorated like a library featured a billards table/dining table (you'd need to see it) and upstairs living area that served as our children's sleeping area. Bathroom was well appointed (though I find... more

Originally I booked this as it was the closest to the Royal Albert Hall as we were going to a concert there. What a find, nothing was too much trouble and all the staff were very helpful. Terry showed us around the hotel and our room. The afternoon tea we had was huge and lovely, the cakes and scones we... more