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Kensington Close Hotel

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Kensington Close Hotel
Wrights Lane, Kensington, London W8 5SP, England
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Commercial Hotel located 2 minutes from Kensington High Street's shops & tube station.
Fitness Center Free High-Speed Internet Restaurant Room Service Swimming Pool
Check Rates and Availability: $197 £133 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3 of 5 stars Based on 416 traveler reviews
  • What to Expect:
    • 2.5 based on 235 reviews Rooms
    • 3 based on 231 reviews Service
    • 3 based on 230 reviews Value
    • 3 based on 235 reviews Cleanliness
    • 4 based on 34 reviews Pool

Reviews of Kensington Close Hotel

( 1-10 of 419 )
Dec 1, 2008

This hotel was booked by my husbands PA for our family as the annual Office Christmas party was being held here. We arrived in time for some late lunch at the sports bar, the food was good though service was slow but friendly. However the prices for the food and drinks were quite over priced for this type of hotel.... more

Nov 24, 2008

We spent 2 nights. Our room was small but warm, really clean and comfortable. Some of the corridors are a little dark, but overrall the hotel gives a good impression. The staff were courteous and our (few) requests were dealt with promptly. We'd certainly stay again if we got a good rate as the area is one of the best... more

5 of 5 stars
Los Angeles
Nov 20, 2008

I traveled to London on business, but came early so I could see the town. I choose the Kensington Close Hotel & Health Spa because I liked what I saw on the Expedia site. The pool and health club facilities were outstanding. Hot tub, steam room and sauna really worked well. The room was clean and stocked with plenty of... more

2 of 5 stars
Madrid, Spain
Nov 16, 2008

we booked this hotel because the rates and location... we arrived at the reception area and we waited 15 mins to be attended then they couldnt find our booking... we asked for non smoking room and they put us on a twin on the first floor (smoking floor) the room was tiny and we had an engine right behind our... more

1 of 5 stars
Kingston, London
Nov 16, 2008

Not going to bore everyone with a really long review but overall my stay was awful. My boyfriend and I viewed pictures of the rooms via the website & when we arrived we very shocked with how tiny our bedroom was! The bathroom was also so small you couldn't even get to the sink without shutting the door. Double bed... more

Management response from
raphael_herzog, Manager

Dear Sir/ Madam, I thank you for your feedback on your experience at Kensington Close Hotel, I fully appreciate your concerns about our facilities, however I can assure you that we are offering facilities and services that are highly competitive within the hotels locality. I can fully appreciate your dismay at the treatment you experienced regarding the room you’ve stayed...

3 of 5 stars
Elmira, NY
Nov 10, 2008

We have now stayed at the Kensinton Close three times (twice with a tour, first and last nights and a three day stay in May 2008 on our own) and probably will again. Granted, the rooms can be considered TINY but with the location (short walk to the Kensington High tube station and bus stops) and the really great full... more

Management response from
raphael_herzog, Executive Assistant Manager

Dear Sir, Thank you for your positive comments regarding our location and the quality of our breakfast I’m glad you’ve enjoyed your stay with us and your comments have been passed on to my Executive Chef and Restaurant Manager as I know they will be encouraged by your remarks. Thank you for taking the time to complete a review about...

4 of 5 stars
Northern Ireland
Nov 9, 2008

The Kensington Close hotel was the perfect location for our toursit trail of the city. It is less than 5 minutes walk from the nearest Tube Station - Kensington High Street, which is on the circular line. Its also within walking distance of Kensington Gardens, Hyde Park and all the attractions close to these. The hotel room was small but... more

Management response from
raphael_herzog, Executive Assistant Manager

I’m glad you’ve enjoyed your stay with us and I thank you for your positive comments regarding our location and the quality of our bedding products. Your comments have been passed to the relevant departments as I know they will be encouraged by your remarks. Thank you for taking the time to complete a review about our hotel and I...

Oct 24, 2008

After a painfully slow check in I nearly killed myself in the corridor on the "death trap" carpet hole which was larger than my foot! - Clearly no consideration for health & safety, as I later discovered loads of rips & holes all over carpets, none of which even had so much as a piece of tape on! This is... more

Management response from
raphael_herzog, Assistant Executive Manager

Thank you for taking the time to complete a review, I am writing following your stay at the Kensington Close Hotel to apologise for the frustrations that you experienced during your stay with us. Regarding the Standard room you’ve stayed in they are the standard size for a central hotel in London however we do have larger room which are...

1 of 5 stars
Forest Park, Illinois
Oct 17, 2008

My company selected this hotel for me because of it's Central London location. If you are willing to suffer inattentive staff service that will always keep you waiting, exorbitant WIFI charges, and questionable credit card safety practices, then you might be fine. I, however, expect more of a hotel. From the excessively long wait to check-in, to my door handle... more

Management response from
raphael_herzog, Hotel Executive Assistant Manager

Dear Madam/Sir. I was very surprise to read your review today and would like to have more details about your experience. First I would like to apologize for the frustrations that you experienced during your stay with us. May I please reassure you that we do have a safe system of data protection in the hotel and would like to...

3 of 5 stars
North West
Oct 13, 2008

I visited this hotel for two nights with a group. Rooms were ok. I was in a double, it was very small. Clean enough but could do with some updating. Corridors are very tatty. Lobby areas are nice. Didn't eat at the restaurant but the sports bar (forget the name) was good. Didn't use the Gym or Spa. Used one... more

Reviews of Kensington Close Hotel

( 1-10 of 419 )
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Kensington Close Hotel Also Known As

Address: Wrights Lane, Kensington, London W8 5SP, England