The hotel can clearly not cope with the volume of guests. The check in process was delayed by several ours. The queue to check out was unbelievable. 3 out of the 6 lifts were out of order causing more queues with lots of upset guests trying to get to their rooms. We didn’t even bother with the bar as they... more

me and my wife stayed 7 days at this hotel ,on arraival we had to stand in a qeue for 30 mins. which was very stressful after 8 hrs flying ...we escorted to our room which iwas spouse to be large or reasonable size especially we paid for double delux viewing hyde park (double price of stander room)but insted, we... more

A great hotel if you want to be within walking distance of the main shops and a few minutes from the tube. The hotel itself was very comfortable with my only criticism being the shower door didn't close fully so water ended up on bathroom floor, although this wasn't really an issue and I didn't even report it. The bar... more

stayed with 3 teenage boys for weekend in london. read other trip advisor reviews and noted wide variation in reviews. The key get right is to book directly with the hotel (not the call centre) and get a delux refurbished room with a view AND confirm this with the front desk on arrival key positives: great position - for a... more

My friend and I stayed at The Cumberland for a girlie getaway. We arrived on the Friday night - check in was quick and the lobby is vibrant and busy. We were given a large twin room, with the most comfortable bed i have slept in (besides my own!). We went down to the bar late in the evening -... more

Just arrived back from spending one night in this hotel. We arrived at 1 pm and queued to check in . This took an age only to get the front of the queue to be told to come back for the key (and queue AGAIN!) at 2pm! The check-in process is a shambles and most of the receptionists do not... more

We have stayed at the Cumberland before and full marks to the Front Desk staff who knew that. This London hotel is next to Marble Arch tube station and Oxford Street, and if arriving by car there is a choice of 24 hour ncp car parks just minutes away -be sure to ask the concierge for your discount voucher. The... more

My husband and I stayed at this hotel on the night of Monday, 6 November 2006. Check in was pleasant and quick and we were allocated a room located right next door to the lift on the first floor. Unfortunately, the continuous ping of the lift was disturbing and in addition there was a noisy air-conditioning unit outside the bedroom... more

Having read reviews was a little apprehensive about this hotel when booked into it by my work. However, needn't have worried. Lobby very impressive but arrival coincided with a lot of others so wisely sprinted for reception desk to avoid consequent queue. Check in seemed slow process. Room - larger than most single rooms I have experinced in London, quiet... more