The room was small, dirty and noisy with window to a shaft so almost no light. TV required that you stand on top of bed to turn on and off and change channels--no remotes. Room was very dirty with dirt under bed, drawers filled with trash. Bathroom was small, but clean. Front desk staff were nice, but I had them... more

Room was very small but clean. Bathroom nearly as big as the room. Almost no storage. Toilet flush handle was broken. Dresser drawers were broken. English was not the first language of the desk staff. Asked about a local restaurant that I had found on the internet and was directed to go to Soho so I assume the staff has... more

We stayed in this hotel over the last week and had a wonderful experience. Excellent location and friendly staff. The hotel is on a busy street though, first we had room on ground floor which we requested to change due to fear of noise and they given us a very nice room on back side in 2nd floor. There was... more

Negative: They were quite rude and disrepectful of their young visitors. We were asked to pay upfront before we could even go to our room so I had to dig through my luggage in the lobby for the money and then we weren't given a reciept. So when I had to ask three times for the reciept because I wanted... more

Unfortunately West London is full of shining examples such as the Gresham Hotel; overused establishments that receive little attention or housework or, more importantly, pay attention to reviews. From the outside the terraces along Sussex Gardens are gorgeous. But once you part with your money from the tidy reception area and step into the lift, it's a different place entirely... more

We booked two rooms a double and a triple. Both were TINY little holes with windows facing into courtyards. The hotel was so noisy at night that we had to use earplugs .Staff expected us to pay CASH upfront and wanted to charge an additional 15% to use Visa Card. The rooms were tiny (double bed pushed against wall so... more

It was a pleasant stay and I really enjoyed it. Hotel was good and the price was also worth it. I do have business trips to UK and I enjoy staying here after one stay. The rooms are nice and the breakfast was fabulous!!!!!!!!!!!! more

Upon arrival at this hotel we were given the keys two our rooms, (203 and 204) Room 204 was spacious and appeared to be in a realtively clean state, however room 203 was no bigger than a shoe box but appeared realtivelyy clean. We did not spend a great deal of time in the hotel only to have a shower... more

Stayed at this hotel after paying £120 expected a half decent hotel. Our room was so tiny could hardly move, our window was wedged open and there was a boiler room right outside the window with the door left open which was very noisy. Didn't sleep all night as was kept awake by a member of staff running up and... more