Stayed here for two nights in a club junior suite earlier this year. The room was very nice and the staffs were friendly and accommodating. There was a problem with service in the club lounge on Sunday evening. But my complaint was handled very professional and friendly. I was invited to talk to the guest relations manager and she asked... more

made a very nice deal and stayed 3 days in a standard room. our room was nice with just enough luxury. the size, the kingbed and the bathroom were especially the good things i liked. also the interieur of the hotel looked real great and the people i spoke were very helpfull. The bar looked great too the complementary breakfast... more

This hotel is in a brilliant location with a tube station right next to it. I have stayed in loads of London hotels and this one is the only one than really stands out. Rooms are big and comfortable for London. Staff was very friendly and helpfull and I was well pleased with them. Prices was good for the hotel... more

I feel i got too llttle for what i expected. Cheaply done, with lotsof trainees as employees everywhere and little other service. Not recommended more

My wife and I had a great stay at the Crowne Plaza, London this October. Very clean, comfortable room. comfortable bed and linens,towels very absorbent. Large Room.. Good bath and shower. Staff was always helpful. Breakfast buffet was good. All in all we would book there again if we can get back to London. Especially, contrasted with a much larger... more

I stay over here over and over and never get let down. The hotel is fresh, trendy, has an excellent location in the city of London, yet not too far away from attractions, such as St Paul's, London Eye the Tate Modern as well as the West End with Covent Garden. The staff are very friendly and the rooms beautifully... more

Have stayed at a number of Crowne Plazas, but this one really does stand out. Excellent customer service - really felt valued as a customer right from the moment I walked in the door. The receptionist even showed me around the hotel. Club rooms are spacious, clean and with a good range of refreshments. Moulton Brown toiletries in the bathroom... more

Spent four nights here mid-week in September 2008 on business. Started in a standard room on the second floor above the kitchen. 2 nights in a row the cleaning crew woke me up at 2AM with all of the banging & clanging while moving appliances during cleaning! Finally after getting angry - I phoned the front desk around 3 AM... more

My husband and I stayed in the Crowne Plaza London as part of a theatre break for our first wedding anniversary. The hotel was modern, well decorated and extremely pleasant. We arrived at around middday and were told that our room was not ready but that we could leave our bags with the concierge. After checking out on our last... more