I booked the hotel as a surprise birthday present for my husband, on the strength of other TA reviews. The hotel surprised me in turn by upgrading us to a suite. We were made welcome although we arrived early - at 11.30, and we relaxed with drinks in the Palm Court whilst our room was made ready. Everyone was so... more

We stayed at the Balmoral for one night, our first night in Scotland. This was a dream trip for me, as I've always wanted to go to Scotland. The hotel was arranged through our tour agent. When we arrived, one room was ready, the other was not. So we all went to the one room to freshen up and then... more

Stayed in a Classic Double Room on 6th Floor which was a bit smaller than anticpated although the bathroom was very large. A lovely hotel for a weekend break. Great location, very helpful staff, all of them very polite. The choice of meals in the main restaurant was limited and during a stay of 2 weeks did not change, but... more

This is our second stay at the Balmoral and we love it including our children of 4 and 7 and we wouldnt stay anywhere else in Edinburgh now! All the staff are warm and welcoming and all our needs are met with a a very helpful and genuine response. At night after the turn down service the little ones are... more

This was a fabulous hotel and we had a great stay. It's right in the centre of the city and within easy reach of everywhere you'd want to go on a short stay. It was well worth the money as it was a special celebration for my partner and I. more

The hotel itself is a landmark in Edinburgh and its beauty is unquestionable. What really makes the hotel unique is the exceptionally high standard of customer service. All the hotel staff are genuinely friendly and will go out of their way to help (not unfortunately like most other hotels where I've encountered everything from moodiness to arrogance). On this particular... more

Excellent hotel. Impeccable service, including when dealing with less than typical requests. Nothing was impossible: neither asking for a specific item on the meniu outside service hours nor getting a good internet connection. The concierge staff especially was a wealth of information combined with personalised service: they understood the kind of clients and thus made appropriate recommendations. Had one of... more

Very central, old but with confort. but try to get a room with a view. more

I stayed one night at The Balmoral, as soon as I arrived, I knew it was going to be outstanding. I was met at the door, my car was whisked away to the parking garage and I was directed to reception where a very pleasant agent dealt with my registration and then personally took escorted my partner and I to... more