Nov. 6, 2008. Management was not the least bit responsive to my questions about billing, i.e. Carlos Gomez. Several emails and handwritten letters were completely ignored. This is no way to treat a paying client. more
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Nov. 6, 2008. Management was not the least bit responsive to my questions about billing, i.e. Carlos Gomez. Several emails and handwritten letters were completely ignored. This is no way to treat a paying client. more
We stayed at the Clement Barajas on our last night of a vacation in Spain and while we were primarily interested in a decent hotel near the airport it was a big disappointment. The hot water ran dirty, very discolored, and we were unable to bathe - this after a train trip from Granada, a METRO ride across town and... more
Good Morning Mrs & Mr Perrett, We have read your comments into Tripadvisor website. We are very sorry about the matters you have related in your comments. The incident with the water was a global failure in the area, and we could not do anything because a pipe was broken in the street. It was fixed but with a lot...
We stayed here one night to enable us to catch our 6.30 am flight. As we only arrived at 8pm we did not have much chance to test the facilities but everything we needed in the circumstances were carried out efficiently. Check in was friendly and efficient. Booking the airport transfer was easy. The room was well equiped and comfortable... more
We chose this hotel because it was close to the airport and we had an 0630 flight. We were surprised at the excellent value and quality of the hotel, from the room to the staff and the restaurant. Although it was a 40 minute metro ride to the centre of Madrid, the metro was easy to use and the convenience... more
After a couple of nights in central Madrid we had an early flight on day 4 and wanted a hotel close to the airport on the third night. We got the metro out to the airport and called the hotel for the shuttle, it arrived just 18 minutes later. Staff were friendly and helpful with a good command of English,... more
What I love about this hotel is the staff goes above and beyond what is expected in assuring their guests are comfortable and secure. I stopover-ed here for one night in June from Seattle to Tenerife. There is actually a massage available in your room which I scheduled last minute. Wonderful after 20hrs of travelling! This was also my one... more
Stayed one night to catch an early flight out of Madrid. I flew into Madrid and called for the shuttle which arrived within 15 minutes. The room was super nice. The bed was a bit too firm for my tastes though. I booked a ride on the shuttle for 0730 the next morning but when I arrived, people who had... more
We were conducting a week long training course near the Barajas airport recently and so selected this hotel (for ourselves and the course participants) from its competitors. Our selection was partly based on reviews here on TA. By and large we were happy with our choice. Most of the positive aspects discussed in previous reviews were accurate. However the one... more
Tripadvisor does not lead you astray here, this is one great hotel near the airport. The staff spoke enough English so we could communicate, the rooms are nice, the lobby is great and you get free wireless! I'd stay here again in a heartbeat. more
This hotel so far exceeded our expectations of a need-a-stop airport hotel that we chose to make lives easier for ourselves and stay on the way back. Staff very friendly. Breakfast excellent with real fresh fruit, eggs, meats, breads... Room well sound-insulated enough to cope with the teenagers next door. Internet connections no problem at all as cable was provided... more


