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Swissotel Sydney

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 142 reviews
142 Reviews
5.0 of 5 stars
70
4.0 of 5 stars
47
3.0 of 5 stars
10
2.0 of 5 stars
13
1.0 of 5 stars
2
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#12 of 233 hotels in Sydney
Description: Rooms with panoramic city views; on floors 11 to 25 in Grace Brothers Dept Store, a Heritage Listed Building; near airport.
  • Address
    68 Market St
    (formerly Merchant Court Hotel)
    Sydney 2000
    Australia
Check Rates: $357 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 4 of 5 stars Based on 141 traveler reviews
  • What to Expect:
    • 4.5 based on 119 reviews Rooms
    • 4 based on 116 reviews Service
    • 4 based on 118 reviews Value
    • 4.5 based on 119 reviews Cleanliness
    • 4 based on 6 reviews Pool
  • Recommended For:
    • 60% based on 124 reviews Older travelers
    • 50% based on 124 reviews Families with teenagers
    • 50% based on 124 reviews An amazing honeymoon
    • 40% based on 124 reviews Families with young children
    • 40% based on 124 reviews Young singles

Reviews of Swissotel Sydney

( 1-10 of 142 )
3 of 5 stars
Hong Kong
Sep 2, 2008

Stayed at the Swissotel Sydney for 3 days in mid August. The room was smaller than we imagined (we later found out that the twin rooms are bigger), but the bathroom was lovely and big, with separate shower and bath. What spoilt the experience was the poor hotel service. For example, on our third night, the bathroom toilet started leaking... more

Aug 25, 2008

I stayed at the Swissotel for 5 nights in July. The hotel was absolutely adorable. We have booked an executive room. Our room was very spacious, beautiful and had an amazing view from the 25th floor over the city, the Skytower and the Hyde Park. The staff was very nice, the executive lounge very cosy. They offered breakfast ( a... more

5 of 5 stars
new south wales
Aug 25, 2008

MY husband and I come from the mid north coast of New south Wales and had to attend a meeting in Sydney. We chose the Swissotel Sydney as it was close to public transport and it was located quite close to the venue of our meeting. We do not usually fill in questionnaires when we stay at hotels but we... more

Aug 19, 2008

We booked this hotel because Orbitz had an incredible deal. Like, $150 per night and I had a coupon code. So I figured, lets try it out. Overall, I was impressed. Location is decent and you can walk to Darling or the Quay easily. We rarely took taxis. Near lots of shopping. The pool looked nice but it was a... more

4 of 5 stars
Midlands
Aug 18, 2008

Stayed 3 very enjoyable nights in this comfortable hotel, having obtained a good rate from Expedia. The location, very near to St James & Town Hall stations and a block from the Queen Victoria Building, was superb. Darling Harbour was just around the corner and Central Quay a 10 minute (down hill) walk, with the option of the ferry for... more

2 of 5 stars
Brisbane
Aug 11, 2008

I just returned from a 2 day stay at this 5 Star Hotel and I'm sorry it doesn't deserve this rating little alone the price tag you pay for a room. Since I would be checking into work I needed internet access and really liked the sound of the Executive Club Lounge with the extras included. Upon arrival around 1pm... more

Management response from
SwissotelSydney, General Manager

We appreciate this valuable feedback as it allows us to better improve our service and offering. We regret that the request for a Twin room was not properly noted on allocation of the room. This is an oversight from us and we understand the annoyance it caused to these guests. I am pleased we were able to offer a complimentary...

Aug 8, 2008

My wife and I went to Sydney for our first year anniversary and her birthday. Our stay at the Swissotel was phenomenal. The service was above and beyond all expectations. William, the concierge, was wonderful...he made reservations and had a great table reserved for us with a view of the Sydney Opera House. He also pointed us to some great... more

4 of 5 stars
Brisbane, Australia
Aug 3, 2008
2/2 found this review helpful

We are a family of 4 (2 children aged 6 & 3) stayed in a interconnecting room which was the classic room and the children’s room. We have never had the opportunity to stay in a hotel that offers a kids room before so we saw this great deal on a travel show and decided to give it a try.... more

Aug 3, 2008
0/1 found this review helpful

I stayed in the Swissotel, following reviews on this site. While the staff were efficient in the sign-in, sign-out process, I did encounter a few things that made my stay less enjoyable. The first problem was the room size. The rooms were unexpectedly small. Some websites give the swissotel 5 stars, but this is not accurate. The rooms were designed... more

2 of 5 stars
Melbourne, Australia
Aug 2, 2008
0/1 found this review helpful

I stayed at this hotel based on reviews on this (usually) great site. I travel to Sydney at least once a month for business purposes (I am a consultant and researcher in services marketing), and like to try out all the different hotels, to get a sense of what is good. Most of the time, money isn't a huge barrier,... more

Management response from
SwissotelSydney, General Manager

I was concerned to read this feedback about our rooms, comfort and breakfast. Unfortunately the first room allocated was on the one Smoking Floor we still have in order to accommodate guests preferences. I am pleased that we were able to change the room allocation. Our mattresses are high quality products and prove very popular with most guests. It seems...

Reviews of Swissotel Sydney

( 1-10 of 142 )
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Swissotel Sydney Address

68 Market St | (formerly Merchant Court Hotel), Sydney 2000, Australia