we have not been told that the tram wasn't on service, we arrived there with a heavy luggage walked all the way up. All staff were nice except for one name Linda, she is very rude! One day the hotel was out of water due to construction and when we ask the reception (Linda) what happened with the water she... more

I just had to write something down to dispute all the bad reviews about this hotel. On our first big trip to europe, my friends and I flew in from lovely santorini. Prague was our first mainland european city. We 3 girls arrived here at 8am, 2 degrees C, cold and shivering and having "slept" at santorini airport the previous... more

DO NOT TAKE THE 5 TRAM FROM THE TRAIN STATION TO THE HOTEL AS INSTRUCTED ON THE HOTEL'S WEBSITE! Due to the construction area, the 5 tram's route has been completely modified and does NOT stop at Lipanska. Maybe it will again in the future. Much smarter to take the subway (the red line is available at both train stations... more

We had very difficult time finding the hotel, the receptionst is very rude, although we certainly had alot of laughs about her. Our stay ended up being wonderful. This was buy no means a luxury hotel but the room was clean, nice shower, towels terrible but could be overlooked. There is so much to see in Prague the only time... more

Having read some positive reviews on this website about this hotel I was confident that the hotel would be of a decent standard. How wrong I was !! This hotel is of a hostel standard , extremely basic with the thinnest sheets and hardest towels I have ever had the misfortune to experience.In fact they were so hard we had... more

We booked our room at the Golden City for new years eve a few months ago. When we turned up on the doorstep at 8pm on the friday before new years eve we were told that that our room 'had a leak in it' and we were no longer able to stay there. They had re-booked us at alternative accommodation... more

I booked this hotel for me, my wife and my daughter and son-in-law solely on the previous reviews I had read. What a mistake, the reception staff were unhelpful and extremely argumentative and rude on our arrival. there was NO customer service and I nearly ended up walking the streets to find an alternative hotel. Only reason i did not... more

myself and my sister stayed in hotel golden city in prague for 3 nights. It was an excelent hotel I would recommend it to anyone. It was spotless the rooms were a decent size we have television, mini bar, teamaking facalities and a microwave in the room. The shower was bigger than normal size and there was a hairdryer in... more

Rooms are very clean, towels were changed every day and also breakfast was satisfying. But.. I think that the different between a hotel and a good hotel are the details. Few days after the reservation an email asked us if we’d like a pick up from the airport to the hotel and I answered that we like it (600 czk... more