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The Ritz-Carlton Chicago (A Four Seasons Hotel)

160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
High-rise Hotel with traditional guest comforts; situated atop the Water Tower Place on the Magnificent Mile.
Business Center Fitness Center Pets Allowed Restaurant Swimming Pool
Check Rates and Availability: $486 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 4.5 of 5 stars Based on 84 traveler reviews
  • What to Expect:
    • 4 based on 66 reviews Rooms
    • 4.5 based on 66 reviews Service
    • 4 based on 65 reviews Value
    • 4.5 based on 65 reviews Cleanliness
    • 4 based on 4 reviews Pool

Reviews of The Ritz-Carlton Chicago (A Four Seasons Hotel)

( 1-10 of 84 )
5 of 5 stars
Nashville
Nov 23, 2008

Just got back from a weekend trip to the Ritz Carlton. Here are my comments on the hotel. LOCATION: Great location, less than a block of Michigan Ave. Right near Water Tower Place mall. Within walking distance of great stores and restaurants. HOTEL: The hotel is actually located on the 12th floor of Water Tower Place. You need to take... more

5 of 5 stars
Alexandria
Nov 1, 2008

I spent a week at the RC attending an on-site Conference. The staff, room, and experience were AWESOME. We requested early check in, and not only did we get in @ 10 a.m., we also got an upgrade to a lake-view room. The staff were all wonderful, esp. the folks at the concierge desk. And the location can't be beat.... more

1 of 5 stars
naples
Oct 31, 2008

If you are expecting Ritz Carlton standards then do not stay here. The rooms are very dated and worn. The white paint on the doors and walls has started to turn yellow. Antique televisions stuck in a corner of the room. The staff switched our room 3 times, but moving us to a lake view room does not make up... more

4 of 5 stars
Coppell, TX
Oct 13, 2008

This is a Four Seasons property and not quite up to the Ritz Carlton's standards. The carpet was frayed and the furnishings were a bit dated. We had trouble with the thermostat, which was addressed immediately. It always seemed warm and a bit stuffy. But, the view was magificent, staff was wonderful and the location (one bock from the Mag... more

Oct 8, 2008

I am not a big fan of the big chain hotels but in general you can not go wrong with a Ritz property and Chicago is not different. The rooms are spacious and in the typical style of all Ritz rooms. Lobby/Check-in No issues with check-in or check-out - no lines Lobby is nicely decorated, though the view of the... more

5 of 5 stars
Brooklyn, NY
Sep 8, 2008

I have had to stay at this hotel a couple of times for work. Each time I have been happy with the great service and comfort of the hotel. If you can get a lake view even better. The staff is always willing to go above and beyond. They have arranged delivery and shipping of packages for me without any... more

4 of 5 stars
Las Vegas, Nevada
Aug 29, 2008

The world class Ritz Carlton service, and great location, live up to the 5 star expectations, but in the end, this is an old Chicago hotel, and unfortunately the rooms (the most important feature of any hotel) leave too much to be desired. When paying over $400 a night, I would expect at least a Plasma TV, or some sort... more

Jul 15, 2008

I have stayed at this Ritz-Carlton before and always look forward to returning. This visit was overall very good, with a few minor complaints. I always feel spoiled by the Ritz's attentive staff, which is usually on top of their game. On this trip however, on my second night I noticed a small reddish brown stain on the pillowcase. This... more

Jul 13, 2008

Stayed 3 nights in this centrally located hotel. Everything ran smoothly. Checkin was quick. Got upgraded to a suite overlooking Lake Michigan. Snacks and wine were waiting for us. Room service was good, prompt and hot. Lobby bar is nice and airy with good lake views. Fitness center and pool are first rate. They even have a rooftop sun deck... more

5 of 5 stars
Eugene, Oregon
Jun 10, 2008
1/1 found this review helpful

I booked my 4-night stay at the Ritz for a conference so the rate was reasonable. The hotel lobby was elegant and my room was very nicely appointed, with a generous supply of L'Occitane products, complimentary bottled water, double sinks in the large bathroom, plenty of towels and a robe/slippers. The staff was exceptional; knowledgeable, helpful, efficient and courteous; I... more

Reviews of The Ritz-Carlton Chicago (A Four Seasons Hotel)

( 1-10 of 84 )
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