Stayed 2 nights on business. Located on the western edge of extensive high rise building area, 1 long block east of the large Hyatt on East Wacker Drive. Large well decorated and lighted room with modern style. Internet service worked fine with a $10 daily charge. Individual coffee maker in room didn't work. Didn't use any of the restaurants, valet... more

Welcoming and friendly staff! We had a great room on the 10th floor that had a view of the Navy Pier and the Magnificent Mile; was perfect for the festival of lights parade and fireworks. Great location for shopping and dining; everything is in walking distance. The room was great and exceeded our expectations. VERY clean!! Separate shower and tub,... more

Hotel 5 minutes walk from the start of the magnificent mile shopping street so a really good location. Our room, on the 35th floor, looked out onto the Lake and Navy pier.Rooms large with a huge flat screen T.V, big comfy bed, bath and a seperate shower cubicle in the bathroom with lots of towels, dressing gown,hair dryer, good supply... more

We stayed at the Swissotel after finding an excellent fall rate on TravelZoo, and we're glad we did. The location is central to Millenium Park, Magnificent Mile, and the Loop, and has excellent views of the lake and Navy Pier. This is an excellent place to stay for travelers wishing to spend a lot of time walking around downtown Chicago... more

My husband, 6 year old son and I stayed here while visiting family in Chicago, and it got rave reviews from all. Comfy beds, amazing view (even in our budget priced room, we saw the Chicago River and Michigan Avenue), and nice in-room amenities made the visit. We loved the Keurig coffeemaker, the iPod dock, the easily-accessible jack to plug... more

We have just returned home from a weekend in Chicago. Ihave to say our stay was awesome! The hotel was nicer than expected. The staff was friendly, courtious, and helpful. The location was excellent close to busline navy pier and boat tours. Two blocks to mag mile and lots of shopping. Will definitely stay here again!!! more

Hotel is excellently located to Magnificent Mile (5 mins walk), Navy Pier & Theatre district (15 mins walk). Rooms are good quality and clean, what you would expect from a four star business hotel. Gym is very well equipped (for a fee). Front Desk Staff were shockingly bad. Very unwelcoming and seemed like they did not want to be there.... more

My stay at this hotel was a great experience. The rooms are large, the view was wonderful overlooking Navy Pier. The bar had great drink selections, but was very expensive. Same for the restaurant onsite. There were nearby restaurants you could go to to save some money. The bedding & bath towels were wonderful. The bed was the most comfortable... more

We enjoyed our stay at the Swiss. The staff was helpful and very polite and friendly. The room was great with a beautiful view of the lake and Navy Pier. Our train back to N.Y. was canceled due to flooding of tracks so we called the hotel from Union station and they gave us a room at a discounted price.... more