I loved this place. It is genuinely 'boutique' in the level of service and the lack of the homogenised feel and lack of trust in guests which so many of the hotel chains have (which is necessary no doubt - sadly) My room was large and furnished with exquisite antiques. The shower was wonderful. The breakfasts were delightful (though one... more

Just stayed there on 4/9-4/13 on business. Was pleasantly surprised. Great way to escape the commercial side of hotels, it is a boutique so it is kind of basic, nice hot breakfast, clean modern bathrooms, elegantly furnished. I did need the fax which the manager allowed me to use without any issues. Free of charge. When is the last time... more

Look at the photos with this review for a sense of the area and the Wheeler Mansion itself. We thoroughly enjoyed our stay at the Wheeler Mansion. Little problems were ironed out by the staff. For example, it was cold at first but they gave us an extra heater and we had a gas fireplace. Cassandra was completely helpful. Chris... more

I have stayed at this bed & breakfast now for the third time, and will NEVER stay there again. Let me start by saying the place sure has great potential thanks to its old-style charm and unbeatable location for business travellers attending McCormick Place. Management however seems absolutely set on driving it to the ground. I have never encountered such... more

I agree with "Wheeler Mansion = Bad customer service". The "general manager" that showed me around when I checked in talked a good game, offering all sorts of concierge services (which I never used), but when it came time to pay for my stay I was given the same line about being liable for 100% of my reservation, even though... more

The History: In the defense of this wheeler mansion hotel I have had good experiences here before in 2005. I booked 8 rooms that year for a sales staff meeting and the manager, Gary, took fine care of us. Even the manager that was there before Gary, his name was Michael, was an excellent person and very prompt and professional.... more

TERRIBLE. We stayed there based on some good reviews we've read, but after our experience the only thing that makes sense is that the managment are the ones writing their own good reviews. It is the worst service we have ever experienced!!! Please don't stay there. The owner "Debora" is very rude and inflexible and our breakfast was late and... more

My husband and I frequently visit Bed and Breakfasts throughout the country and The Wheeler Mansion has taken our #1 recommendation. From the moment we contacted the property to book a reservation we had an excellent experience. The gal we had booked through was incredibly friendly and also helpful in deed. The hosts, Sara and Gary, were fabulous. Throughout our... more

I've read the positive reviews that rave about the area that this hotel is in... I just don't get it! The south loop is partially residential and partially government housing. I did not feel safe walking around at night and, in fact, saw a car in the alley with a broken window. It is close to McCormick Place and I... more