Very nice, classy hotel. All of the staff is friendly and helpful. The rooms are clean, large and comfortable. Nice location. You must eat at Sullivan's when here - it is only a block away. I would stay here again in an instant. more

I stay at Starwood properties constantly. I used to love the service, and I am one of those model customers - stay 30+ times per year, never complain, etc., but things are progressively deteriorating. My recent problems at the Westin River North are small, but continue the downward trend. 1. After staying at Starwood properties for close to 30 nights,... more

We were there in July on business. Room was well appointed being on the club level. While non-smoking I did notice a faint smell obviously from the previous visitor. Great location on the river and a very good breakfast served each day in the restaurant. I would stay there again. more

This is a nice Westin in a good location. Easy walk to all that you want to do, yet quiet (for Chicago). Our room was clean, well appointed and had a nice view of the river. Service was average. more

I liked this hotel alot. It was decorated very simply and elegantly. We were on the 3rd floor and did not have any special view, except for an office building across the street. There is alot of construction going on around the hotel and downtown in general. We had an issue with our shower but we didn't bother complaining about... more

Check in was smooth, no PL mentioned. Even honoured my reqeust of a king size room without any questions. Got one facing north at the corner, so no river view. It's a problem as there is a new condo/building going up now, so there are tons of construction worker looking right into the room...so if that's not your thing then... more

My husband and I stayed at the Westin over 4th of July weekend for an anniversary trip/babymoon. I've traveled all over but never stayed at the Westin, and would highly recommend this property. We arrived around 11, checked in and were upgraded to a room with club level access (free continental breakfast, evening appetizers, and gym). The woman at the... more

We are loyal Westin fans and Starwood members, but were terribly disappointed with this hotel. We booked online through hotel website and were asked if we cared to upgrade to Executive accommodation that included continental breakfast, internet, health club, etc. Foolishly, we did. When we arrived there was no valet to open doors or help with luggage. Nor was any... more

The hotel has gone under renovation and the rooms and bathrooms are very nice. We were staying at the hotel for a Wedding. The Wedding was held completely at the hotel. The hotel managed everything. It was so beautiful! The restaurant at the hotel was very good. It is called the Ember Grille and we had a nice breakfast there.... more