This is a nice Westin in a good location. Easy walk to all that you want to do, yet quiet (for Chicago). Our room was clean, well appointed and had a nice view of the river. Service was average. more

I liked this hotel alot. It was decorated very simply and elegantly. We were on the 3rd floor and did not have any special view, except for an office building across the street. There is alot of construction going on around the hotel and downtown in general. We had an issue with our shower but we didn't bother complaining about... more

Check in was smooth, no PL mentioned. Even honoured my reqeust of a king size room without any questions. Got one facing north at the corner, so no river view. It's a problem as there is a new condo/building going up now, so there are tons of construction worker looking right into the room...so if that's not your thing then... more

My husband and I stayed at the Westin over 4th of July weekend for an anniversary trip/babymoon. I've traveled all over but never stayed at the Westin, and would highly recommend this property. We arrived around 11, checked in and were upgraded to a room with club level access (free continental breakfast, evening appetizers, and gym). The woman at the... more

We are loyal Westin fans and Starwood members, but were terribly disappointed with this hotel. We booked online through hotel website and were asked if we cared to upgrade to Executive accommodation that included continental breakfast, internet, health club, etc. Foolishly, we did. When we arrived there was no valet to open doors or help with luggage. Nor was any... more

The hotel has gone under renovation and the rooms and bathrooms are very nice. We were staying at the hotel for a Wedding. The Wedding was held completely at the hotel. The hotel managed everything. It was so beautiful! The restaurant at the hotel was very good. It is called the Ember Grille and we had a nice breakfast there.... more

My husband and I live in the Chicago burbs and wanted to book a weekend to get away downtown. We've stayed in several Chicago hotels over the years, the Westin River North is at the top of the list. Next time we stay downtown, this will be the first hotel we will try to book. We used our Starwood points,... more

I'm just back from a four night stay at the Westin, as part of a conference, and have mixed feelings about the hotel. The room itself was nice; usual size, comfortable bed, flat screen tv. As others have mentioned, they charge to use the fitness center, which seems over the top for their usual rates. The room service dinner I... more

The hotel is located in a prime location, but the hotel does not add up to the quality of the location, the room was just O.K. the restaurant was not good at all for the money, the food was sub par, the flavors on the dishes did not work well and not taste good, the waitstaff is horrible, did not... more