A group of us stayed at the Ritz and had an excellent time. I am surprised by the inconsistent reviews as we found our rooms and service and the common areas to be great. We did upgrade to the Maison Orleans, which is essentially a club level, and well worth it. The "club" area has free food and beverages virtually... more

Room rate was charged in excess of contracted rate through Expedia. The front desk refused to address the difference between their room charge and my printed rate confirmation. Request to speak with General Manager was not honored; amazing how he/she wasn't availalbe. Subsequent letters to the general manager were ignored and not addressed. Even more distubing was the fact that... more

My wife and I stayed at the Ritz-Carlton New Orleans with some friends for the weekend in late October. I absolutely recommend this hotel. The hotel is beautifully decorated, exceptionally clean, and has everything you could want in a downtown hotel. The bar area and outside patio is a great place to relax in the evening or after a night... more

What Marriott's done to the Ritz is sad wiith operations now merged in DC. They remained separate in Atlanta for some years after the acquisition. No more. This hotel and so-called renovation post katrina reflects the "new" Ritz - ritz bones, marriott on top, very different than 4 years ago. Check in on 10/25/08: $400 room reserved one month ahead... more

Stayed one night on a business trip. The room was immaculate in an otherwise dirty city. You could not have asked for a more comfortable bed and crisp linens. The bathroom was immaculate but having a separate shower would have been preferred. Free wifi would have been appreciated. The staff was friendly and helpful. more

Read all the reviews before our vist, I guess some are just hard to please. When visting The French Quarter, this Ritz Carlton is centrally located, and walking distance to the casino and other areas. This is a beautiful hotel. Some complain about the elevator and lobby location, but if your on vacation is this really a big deal? Originally... more

Had a wonderful 3 day stay here in New Orleans. Was expecting staff at hotel not to be as good as other Ritz Carltons on what other tripadvisor users had said, but was very surprised. Greeted and looked after very well. Nothing too much trouble. Stayed on club level which is worth every dime. Room was lovely - wonderful bath!... more

We stayed at the club level because we got a great weekend rate. This is the way to go. The staff was attentive and the rooms were lovely. The extras on the club floor; breakfast, sweets all day and coctail hour really made our stay special. more

Have stayed at multiple other Ritz Carlton properties. Outstanding, reliable service is generally the norm. Was not the case at this hotel. We experienced varying and numerous problems with housekeeping. Was frustrating and time consuming to deal with virtually daily. Management was very apologetic; but as soon as something was resolved, new difficulties would appear. Nothing simply horrible, yet annoying... more