I have stayed here a few times (not through choice as the company put us here) and it is without a doubt the worst hotel I have ever had the misfortune to stay in and I have been all over the world and stayed in some pretty bad places. The staff are incompetent and do not care at all about... more

We arrived at 2.45 pm and were told we had to wait until 3:00 pm for our room to be cleaned; the clerk pointed to the 3pm checkin sign. (Most airport hotels accommodate early arriving travelers...that's the nature of the location). By 3:15 we were finally allowed to register (the delay being, they said, due to room being cleaned.) When... more

1. Guest was absolutely not allowed to check in before 3pm even though a room was ready. 2. A king room was reserved but double was assigned. 3. Mold or some kind of discoloration on the ceiling of the room. 4. Reception not friendly at all. Do yourself a favor and avoid this place despite its convenient location to the... more

Place looked nice on its web pics. Thought it would be convenient but it turned out to be anything but. When I called for directions they gave me the wrong info, when I arrived the guy at the check-in desk was out for dinner and I was told by another hotel employee to "just wait" like 20 minutes standing around... more

My mother and I stayed here for one night before we moved on to another hotel in New Orleans. Our plane arrived at 12:30am. The personnel were pleasant and had no problems with our late check-in. But when we arrived at the airport and called them to pick us up, the lady answering the phone mumbled so much I couldn't... more

This is the worst Best Western I've ever stayed. The bathroom door would not close all the way. It may have been swollen due to humidity. I don't know. I just know it would not fit into the door frame to close. Both bedspreads were stained on the white underside. I couldn't tell if the colored outside was stained. But... more

I haven't even stayed there yet & already problems. When inquiring about a room & services, I could not even understand the mumblings of the person who answered the phone. She was not helpful, & worse than that, she became irritated with every question I asked. She put me on hold, and after 7 minutes, I hung up. more

Location immediately across from MSY (less than 100 yards). No major problems with plane noise...my room was located a bit away from the airport. Denny's on property. Both hotel/restaurant "kept up" decently. I checked in early....they had a room for me. They said they'd have a better one if I waited for an hour that Saturday morning [October 30]. I... more

I had reserved a room here last week for some guests flying in for a wedding. I guaranteed payment with a credit card, and called that day and re-confirmed. When I arrived with my guests I learned that, alas, they had no more rooms. I was told they would provide free accommodation at a comparable establishment, but as I stood... more