We have stayed in Hyatt Places in the past and found them usually new and modern, generally fairly pleasant. We chose the HP in Richmond while on a road trip, thinking it would be better than the choices in the area. Sadly, the room smelled like it had a moisture problem (mold or recently cleaned rug?) and although we booked... more

This is a re-branded hotel. While most of the renovation is well done, the elevators, bathtubs, etc show their age. An earlier review complained that they ran out of coffee during breakfast. Guess what -- our first morning they did run out of coffee. The breakfast itself was acceptable but the seating area is close quarters with other guests. The... more

This was my second stay at a Hyatt Place. The first one, in Atlanta, was a charm - right price, simple, but perfectly setup room, decent breakfast, everything in working order... so I hoped for a repeat performance this time around, in Richmond. Alas - beneath the same skin-deep veneer, previous heritage of this place was showing up (e.g. in... more

Nice clean room and nice 42" TV, although the bathroom was horribly small. Opening the bathroom door took up the whole bathroom space. My husband ended up catching his toe on the door when trying to close it and split his toe open. Also, the room was very warm, even without the heat on, which was uncomfortable. Overall the nice... more

Staff was very helpful and friendly during check-in. Hotel lobby is under renovation, but had no bearing on my stay. Entire hotel is "No smoking" which was great, because I hate smelling cigarette smoke in the hallway on the way to my non-smoking room. My room was clean, spacious and VERY comfortable. The bed was perfect, and the pillows were... more

This hotel really surprised me. I booked via Priceline for a very low rate and therefore was not expecting very much at all. However, when checking in the front desk staff was very professional and curteous, the lobby was clean, and check-in was quick. Upon entering the room, we noticed that there was a very large 42 inch flat screen... more

Off the beaten path from I-64/I-95 but very much worth a stay. Easily accessible off of toll parkways, however. Got a great rate thru AAA-immaculate, quiet, great HD flat screen TV & bed. Good internet, gym with excellent aerobic equipment though no weights & no fan-not a big problem, however. Decent breakfast, courteous staff. A very pleasant stay from an... more

I stayed at this hotel and the staff and service were great. However, there were dead ladybugs lining the floor by the window and the window was crested with some kind of white film, which do not open by the way. The wallpaper also was falling off the walls and you could tell it was just stappled back up.They just... more

My family stayed here for three days. (my husband and i and our 4 chlidren.) We inform the front desk when we made reservations and got two queen size beds and a pull out it was more than enough room and clean, quiet and the hotel staff was very nice and helpful. The breakfast is another plus fresh fruit ,... more