Rooms are fairly small. Newly renovated East Tower. Problems with room - stains on carpet, stains on furniture, chipped paint, ice bucket full of stale water, room door must be closed by hand or it won't lock. Room keys didn't always work in elevator. Stairs leading to the pool had paint peeling and rubbish in stairwell. Used towels everywhere. Jacuzzi... more

We are Gold preferred members, so we have stayed a lot of Starwood properties. This Westin hotel had a wonderful location: attached to the Providence Place mall & arena and near the train station. We were really disappointed with the service and the quality of the room. We had to call service express three times, before our items were delivered... more

WOW, as a frequent traveler I've seen the good, the bad and the ugly when it comes to hotel rooms. However when you book a stay at a Westin typically one has a higher expectation. Check-in couldn't have been more efficient and the clerk was extremely friendly. I was upgraded to a corner room with my SPG-Plat membership and assigned... more

Found it conveniently located but such a disappointment once you get inside. There are other hotels around, so will try one of them next time. Liked: - location (convention center, mall, downtown) Disliked: - poor fixtures & fittings - bundle of wires, cables, extension leads between bed and bedside table (picture) - power sockets against mattress (safe? see picture) -... more

Stayed at the Westin PVD Oct 27-30. Purpose of stay was for business conference. Booked hotel through conference association. No problems encountered. System easily took Starwoods account info. Arrived by Amtrak Train. PVD Station is an easy 10 minute walk from the hotel. TIP: Walk through the Providence Place Mall to the hotel if it's cold or rainy! The mall... more

The Westin is a good hotel definitely a good location in downtown Providence. I was there one night. The staff was friendly, including the valet parking folks although they get backed up at times. Others have commented on the $10 Internet fee which is pretty outrageous. The hotel services booklet in your room says "for a nominal fee" which they... more

I stay at the Westin whenever I go to Providence, and I wouldn't stay anywhere else. It is a very reliable and comfortable hotel. Tip - ask to stay on the new, remodeled side instead of thd older side of the hotel. It is a world of difference... Huge pros: - The Westin bed that is known for it's comfort... more

Westin Providence is a great hotel to stay in. I dont know how it can be ranked so low in hotels in providence but neways my experience was great. Me and my girlfriend stayed in the new tower. Check in was a breeze and when we got into our room i was surprised how nice it was. Flat screen tv,... more

We spent one night at the Providence Westin and thought it was completely lovely. We were somewhat hesitant to book here after reading some of the negative posts but we had nothing but a delightful experience. upon arrival we were upgraded to a king corner and then moved to the new bldg when we realized we were in the old.... more