Booked this hotel based on tripadvisor reviews, hotel website and location. When I got to the room it looked nothing like the pictures on the website. The room was old, shabby, musty, and smelled like smoke (booked non-smoking). When I went back to the lobby to ask for another, non-smoking, room they said the only option was to upgrade. So, for an additional $20USD I could have a non-smoking room, oh and it looked the pictures on the website, go figure. Being repulsed by musty smoke filled rooms (and the fact that by now all other hotels in BA were sold out) I agreed, albeit bitterly. The upgraded room was clean and comfortable. It turns out that the room I thought I booked (from photo) was available for an additional $20USD. It’s clear they work hard to up-sell and as a result I felt I had been had. Other annoyances: room was not available 'till 9:00pm (they refused to move my bags, so when I got back from dinner I had to re-check in, collect my bags from my old room, move to new room and then return the key – while a hotel attendant followed me). Upon checking out I overheard people in the lobby complaining to the staff that they had just been mugged right outside the hotel, the staff seemed to care less.
For the amount of money and the options BA has I would strongly suggest you book elsewhere. The Sheraton is a MUCH better choice, as is the Esplandor. I stay in hotels about 275 nights a year and I will never stay at an InterContinental again in my life. They market themselves as a full-service styling hotel, which is absolutely false. They are nothing more then a large Holiday Inn.













