My husband and I travel a lot and we like to stay at nice hotels. We just returned from Buenos Aires and stayed at both Marriott Plaza Hotel and at Sheraton Park Tower (St Regis). We opted to stay at Park Tower over New Years for 5 nights over the Marriott since it was luxury collection of SPG and my husband is a platinum member.
We were given a very low floor room even though we registered as SPG Elite members and on asking for a better room we were informed ' this is a luxury hotel you will find all rooms to be good rooms'. Room was fine though.
We had informed at check in we were extending a night and nobody even bothered with that so we had to do the extension online.
We were refused breakfast even though the table was laden with food because it was 10:50 and breakfast ended at 11:00. And unfortunatley it was not even done graciously instead with a big scowl we were told there is no breakfast. We just walked away.
On our last evening we were locked out of our room and when we went down to speak to the only person available he was busy chatting on his cell phone for 10-15 mins before even acknowledging us eventually when we informed him that we were locked out he said he thought we were supposed to be out of the hotel by now. We informed him about the extension which he located online and told us we should have let them know...which we had on checking in....he just barely apologized and then got back on the call he was on promptly.
The concierge service was non existent. Most times the bell boy was answering.
Unfortunatley in trying to go more luxury we missed out staying at Marriott longer which had MUCH better service and concierge.










