So I took the familt to the Az grand resort on August 8th, because of the waterpark mostly. Kind of overpriced for the Splash package, was 300 overall after all the charges, but got a 50 rest. credit. Used it at Aunt Chiladas, great food and service. We get there and check in, no problems. We go to the waterpark, and the kids were having a blast, they are 6 and 11. They ride the two big tubes and the "serpentine tube" lots of times. Anyway, at 2pm they switched lifeguards at the top, and this young,short sandy haired, slightly chubby man about 19 comes on. See...they have a height restriction of 48 inches that the other guards are pretty cool about if you are within a few inches. my daughter is 3'101/2. Anyway, we are in line, and this guy copes a major attitude, jumps out of his chair, very confrontational, and makes my daughter line up to the "measuring stick" and she is just shy. He says she cant go, and when I try to talk to him about it, he says "do you want me to kick you and the kids out of the park"? I said..."what"? and he instructed us to get down that instant! Very unprofessional. Anyway, before I blew my stack and went off on the guy, I decided it wasn't worth it, and took my kids down. My daughter was bawling her eyes out. ..he left at 235 pm., and we rolled right back up and started riding again. Anyway...overall a good time...nice room, very nice beds, a little crowded but hey its the summer. All I would suggest is to get that guy out of working with the public in any capacity...hopefully your kids wont encounter him, he was the only bad one in the whole group of lifeguards...a REALLY bad one. Its a shame how one horrible experience could mess up a trip, but that put a dent on if I will ever go there again, or recommend this hotel.











