I had stayed at this hotel for a quick business trip. The hotel is perfect for business travelers. Very nice and fancy hotel. Rooms were on the smaller side though. Food was pretty good. Location was ok. Some shopping plaza's and a limited amount of eateries were around. All in all, I'd stay here again

We spent 3 nights at the Ritz and had a very nice stay. We had an executive suite which had plenty of room for us (2 adults, 2 young children). The room was clean and had decent fixtures (tv's were dated). We also had club privlages, even though we were not on the club floor. The service was excellent during our stay. Everybody was friendly and professional. The hotel is in a central Phoenix location and access to main roads is a breeze. The hotel was clean, except for the pool area which had cigarette butts all around it (hard to criticize the hotel and not the disgusting, thoughtless cigarette smokers). The pool was odd in that it was so small. You would think they would expand it ? The misters were nice, when they were on. One note on the club level - it was mediocre compared to other Ritz club levels in terms of presentation and decor (not bad, just not the best).

This Ritz is well located on Camelback in Phoenix. for what tht's worth, Camelback is an endless array of shopping malls. The value to that is that you can drop your rental car there without getting hammered by the hotel valet.

The rooms and foyer to the Ritz have a slightly off-putting faux-European feel to it which is an odd motif for a desert city. Nevertheless, the rooms are vastly discounted to under $100 in the height of the heat. The hotel is in easy proximity to several decent restaurants and lounges. The rooms are small but clean with extras and it's quiet.

Further, if you know just a little of Phoenix, it's a nearly straight shoot from the airport rental car to Camelback, giving tourists easy access to this hotel.

I stayed at the Ritz for a business trip and left quite underwhelmed. The lobby is beautiful, the service was great, but the room itself was disappointing and in need of a makeover. The furniture was worn and starting to look a bit beaten up, the towels were thin and worn, the bathroom showed signs of rust in various places, the bathtub's coating was peeling in several spots, the TV was old and didn't work very well, and the room service food was nothing special. I expected much, much more from a Ritz property.