Work brought me to Phoenix and I decided to stay at the Ritz this time. There is always a good feeling when being warmly greeted by the valet and again the doorman. Registration was very smooth. The lobby had a feeling of grandeur. The room was very nice, not necessarily new, but clean and comfortable. The pool and fitness facility are small and don't have "views," so if you're looking for these amenities, you might prefer a different resort. My colleague and I did not eat at the restaurant, although it looked very inviting and I heard it has a good reputation. There are other good restaurants (and shopping) nearby, including the mall across the street.

I think the last time I had experienced such warm and genuine service was when staying at the Ritz on Central Park. The "Ritz" brand is in a class of its own!

Great service, great rooms, beautiful part of town. Would love to go back and stay longer.

I was attending a conference at this hotel and so I decided to book a room out of convenience. The Ritz-Carlton is a nice hotel that is starting to show its age. For the money there are just better resorts out there, with more amenities. The value is just not there, yes the service is still excellent but this small hotel just provides, at best, average amenities like its restaurant, gym and pool. The RC still provides the excellent service it is known for but why settle here when you can get so much more elsewhere.

We went for a convention and were sadly disappointed. When we walked into the room, a hugh stain greeted us on the carpet. Generally run down. There was no spa...had to go across the street to Merle Norman. Food was good, not great. Concierge not very helpful, but doormen always polite and friendly. Not worth the money! We left and went to Sedona!