Staff and service is mediocre and real service hotel wannabes. Front desk not very 'with it.' Upon entrance to room, there was a heavy fragrance odor - like standing next to a person wearing too much perfume/cologne.

Aside from this heavy lingering frangrance, room was clean and average. Free internet access was very handy.

Location is excellent blocks from the magnificent mile. Starbucks, Panera and the Corner Bakery are blocks away.

Breakfast buffet and location were the best things about my stay here.

The rooms are comfortable with new upgraded beds and linens. The rooms are not large and there are no views, but overall very pleasant. Our housekeeper did an excellent job cleaning every day. The breakfast is excellent as other reviewers have said, and there is coffee and tea 24 hours a day.
The breakfast room is on the second floor and there are plenty of tables.

The staff at reception was consistently helpful and pleasant and there is a computer in the lobby including a printer - very helpful in getting boarding pass. The lobby is small and was being renovated while we were there. An additional plus - free internet access.

The location is unbeatable - 1 1/2 blocks off the Magnificent Mile - and there are 14 restaurants on the hotel's block. It is within walking distance of many other restaurants and other places of interest including the Navy Pier. Several times we took a taxi and there was never a problem getting one right outside the hotel. Chicago is a great city and the stay at Fairfield Inn made our visit very enjoyable.

Myself and a friend of mine stayed at this hotel for 3 nights at the end of March for a girlie shopping trip.
I have been all over america and have to say the free breakfast was one of the best I have had there is such a good range of food to suit everyones taste.

The check in was good and smooth. We got given a rom right at the end of the corridor on the 9th floor, which was quite, good size and clean. the maid service was brilliant even laid out our products for us, as we left them in a pile.

The staff were great, reccommending some resturants for us to try, I have to say concierge Robert was lovely - he was funny and really helpful.

The situation of the hotel is fantasic - one block from michigan avenue and is literally 2 min walk with subway next door and 7- eleven just down the side road.

I would have to say our overall stay was great and we had a fantastic time especially as my friend had never been before.

I would deffinately reccommend to friends and family and have done so already and when I go back to Chicago with my other half, We will deffinately be staying here as the price is right for the great service you get.

Thank you to the staff at Fairfield who made our holiday an even better one.

TIPS:

Got to go to signiture room at top of John hancock centre as sun is setting amazing view.
Warburtons (I think thats what it is called) steak house 16 oz new york strip best steakl i've ever had and huge portions - i swear they think they were feeding a family of 5 not 2 people.

Can't beat the location right downtown close to all. Service was very good and room was clean and large. Breakfast was better than expected and free. For the price you won't find a better deal. Not cheap to park your car there over night, but anywhere downtown costs to park. Highly recommend it.