Stayed here for 4 nights. The staff was pleasant, especially housekeeping / breakfast staff. Small hotel, quick elevators, quiet (except for the sirens that you become acustom too very quickly). Everything is walkable. Would recommend this hotel as it seemed to be cheaper than others in the same area.

My family of four had never been to Chicago, so this was our first trip. I spent several hours online comparing hotels and prices, finally settling on Fairfield Inn & Suites Chicago Downtown. The hotel was clean, the staff was very friendly and courteous, and we even received a room upgrade at no extra charge. The location was very convenient. We were able to walk to all the downtown attractions as well as over to the lake for a morning jog. I would recommend this hotel to anyone.

The Fairfield Inn & Suites is a great place to stay in Chicago. It has excellent location (steps away from Magnificent Mile), the rooms are fairly comfortable, the beds are great and the hotel offers a pleasant enviroment for visitors, wheter you are a tourist or go to Chicago for bussiness. I think it is a good choice for all of those who want to travel to Chicago.
I found a deal at Hotels.com, and I could reserve a Suite for a quite low price (considering the prices downtown Chicago) . I have to say that the suite was awesome. Too bad that I only stayed for a couple of days !

General statement: We have only compliments regarding our stay. The Fairfield is a not too this, not too that hotel. But they try hard. The hotel was small enough to feel intimate and not overwhelming.

Check in: Our room was ready when we checked in and check in was very quick.

Front desk staff: The front desk staff were professional, eager and friendly. They provdided correct, helpful info regarding bus schedules, local "joints" and even ordered a pizza for us late night.

Room: The room was smaller than most hotels we stay at, but it was clean. Definitely a no frills hotel, but not a "bargain" style hotel either, just simple. I do have to say, the bed was the most comfortable hotel bed I have ever slept in!!!

Although we travel regularly, I usually dread hotel beds because of a bad back. The bed was perfect. The pillows seemed to be a mixture of regular and down pillows. Nice option. I'm not sure about the other reviewer's water pressure comment. Ours was fantastic.

Continental breakfast: A bit crowded but that may be because it was a weekend. Again, the little hotel that tries hard atmosphere. They offered the usual coffee, teas, juices, milk, cereal, danishes, donuts, muffins, toasts, breads, oatmeal, yogurt and fruit. They also had hard boiled eggs, make your own Belgian waffles, breakfast egg biscuits. The staff did a phenominal job of keeping up on supplies as the crowds and masses moved through on a Saturday morning.

Nice surprise: About 20 minutes after checking in, our hotel phone rang and it was the front desk checking to make sure everything was alright with our accomodations and room. I thought that was a nice touch. When they asked if they could get us anything, I asked for an extra pillow and blanket. It was brought to our room in less than 5 minutes. Also noteworthy, the windows to the outside were fairly sound-proof. Ontario is quite the busy street and we really could not hear much outside noise.

Conclusion: A no-frills hotel that tries hard. Decent location. Good for a stay where you just want a clean hotel room to come back to and a very comfortable bed to lie in at the end of a day.