This hotel was somewhat difficult to rate. The rooms were elegant but the carpet and bedspreads seem a bit outdated. The room was clean. The matresses seemed a bit soft and worn. Pillows were very firm and felt new. Our room was rather dark - only two lights. Older TV. The bathrooms were attractive and well maintained. Check in was easy. We had to pay $49 for parking as we were told the only parking available was valet. What are the other options??? The staff was friendly and respectful. Be prepared to be "panhandled" if you walk up Michigan Avenue from this hotel. This seems to be a growing problem in Chicago. We were confronted 4-5 times in a two hour period. I would think this would discourage repeat shoppers. We probably wouldn't stay here again because of the location.

I was impressed by the hotel. I think we were given an upgrade because we stayed on an executive floor (23). The room was extremely clean and had two bathrooms, which was convenient for getting ready. The triple-sheeted beds were very comfortable. The only bad thing is that the hotel is a little bit of a walk from the Magnificent Mile and Navy Pier, but it is right across the street from Grant Park. There is also a free trolley stop across the street. This was one of the best values in Chicago at the time we stayed, and I would definately recommend it.

My aunt planned a trip for us to Chicago for the night, and with prices being as high as they are, she booked are stay through priceline. We arrived at the hotel at about 5:00 in the evening, and waited in a line that was nearly a mile long. After what seemed like an erternity, we were finally able to get to the counter and check in....oh, but not so fast....we were told that there were a lot of late check-outs so the room was not ready. We decided to go have a drink in the bar ($10 for ONE vodka and cranberry!!!), and then have dinner right there in the hotel. We were going to see the show "Jersey Boys" at 7:30, so we didn't have a lot of time to spare. Finally about 6:00, we were able to get our room (after waiting in line again), and the room was very nice. We had a nice view, the room was clean, and the bathroom was nice. The one thing they need to add are fan's in the bathroom!

There was a lot going on at this hotel that evening....there was a Chicago Bears pre-season game that night (Believe it was the first of the season), and there was a Harry Potter convention going on as well, so needless to say, there were a TON of people.

The hotel is plesant, but just needs to work on making sure to take care of all their guests. It's in a good location, and within walking distance to a TON of things.

When I go back to Chicago, I would look into staying at this hotel again. Hopefully the lines won't be as bad as the last time!

The hotel is well located across from Grant Park. I had a lovely view out of a window that actually opened(yeah). The only complaint of the room would be the faded carpeting and ugly bedspread --needs remodeling. Last time I stayed,(10 years ago) it seemed in better condition. The bedding is great and amenities really more than adequate.
I did take issue with the fees charged in the business center.
I just wanted to book a train online, and it cost me over 20 dollars in internet usage fees to try to buy a ticket that was 21.00. I finally called their provider LogicLInk to complain. "No problem , we'll credit back half and give you extra minutes". I've been trying for a month to get my credit to no avail.
I advise using the concierge do your booking for free.