I stayed at the Hilton a few weeks ago, although judging by the decor it could have been 25 years ago. We had a suit with a tiny bathroom and small living area. The room felt dark and depressing. The breakfast was a buffet style and was okay.

The hotel is quite big so if you are looking for somewhere that will make your stay feel special and intimate then this isn't it. There were all sorts of groups staying at the time. The oddest was what seemed to be some sort of Harry Potter event. I wouldn't have minded but it meant that the hotels factitlies where all overused. It would, more often than not, take at least ten minuest to wait for a lift and the pool was full of screaming kids.

The service was okay and the other reviewers who comment on the location are also right. This is definately not in the center of things. The last time I stayed in Chicago I stayed at the Four Seasons, which was much better and for the same price.

Very nice hotel...lovely entrance and reception...only slight drawback is the location....well down South Michigan ave from most points of interest for visitors to the city who chose to walk . There are some bars and restaurants in the nearby " loop " district but it is mostly commercial. Kitty O'Sheas bar / restaurant on site was good value serving a fair selection of meals .Our room had two bathrooms which was unusual but turned out to be quite convenient . I would say the room was starting to show it's age although there was no complaint about cleanliness or comfort. Overall we really enjoyed our stay in Chicago,and would not hesitate to recommend this hotel to anyone.

Had confirmed reservations, 2 rooms 3 nights and 1 room 2 nights, all King standard rooms. Arrived Wed evening to find out we had no rooms and none were available. After 2 hours of patient waiting Mgmt found 1 double room which we took and cramed 5 people into with the assurance our rsvd rms would be available between 12-2 next day. Next day, same song, made us give up our rm from night b4 by 12 but no rooms available while we waited 5 hours. Attended Bears game and got call at 6pm that rms were ready. After game, should have had 3 rms(rest of our party arrived in town before game but couldn't get a room either, mgmt only had 2 available, both smoking doubles not king and they couldn't find booking for 3rd room, 2 hours later found a "powder room" no real beds just sofa beds for our 3rd room. family travel with parents and in-laws both sets of parents older than 70 yrs of age. Mgmt only reply was sorry we messed up. Many pilots and flight attendents in line while all this was going on each night and they apparently got rooms, must have been Hilton Honors folks. We spent many hours, about 10 hours total, in lobby waiting to rcv the rooms we had been promised but was never provided anything related to service or truthful information. My son was staying in hotel so we really didn't want to go elsewhere due to conveinence factor. Total lack of communication by all members of onsite mgmt at any time. My entire party was completely civil the first night but I did lose it when the same scenario repeated the next night. No REAL help from anyone related to Hilton just the same fake "sorry" with the blank look at the computer screen. Hilton mgmt actually admitted that this happens all the time due to their standard practice of overbooking. Hilton rotates their mgmt staff so you will never meet the same mgr during your stay. Rooms were so-so, nothing special, the best thing about the hotel was Kitty O'learys bar/resturant onsite. Total worthless customer service!!! I've been traveling nationally for 30 years and never have I been treated as badly as this hotel, ever! Avoid this place, there are many hotels available in the same area at same rate which I guarantee treat their guests like human beings and have equivilent accomodations. We did not ever rcv a King Room and every room we did receive was a smoking room. No monatary reimbursement at all which I will be fighting by other means.

Great place, great room, great location. Even though there was a big meeting going on (Rainbow Girls in all their enormous gowns) the only consequence for us was slow elevators. Ballroom is amazing, shops on ground floor a nice throwback. Lake views from upper floors -- we were on 17 I think -- are worth it. Concierge advice about restaurants etc was excellent. Definitly would return.