I stayed at the Chicago Hilton for a training in August 2008. I was not impressed with this Hilton at all and the staff acted as though all of their customers were a burden.

My trip was not off to a great start when I called from the airport to let them know that I would need late check in (as in 8pm) and was informed by the snooty Hilton rep that she would put in that request. Fortunately, when I arrived they had a room available. I found out the next day that several of my colleagues' reservations were cancelled and they were told to find lodging elsewhere.

When I got to my room, the "dead bolt" on my door did not work. I called the lobby and told them about it. The woman asked me in a very frustrated tone what a dead bolt was and once I referred to it as a privacy lock, she said she would send up an engineer and hung up on me without saying anything further. This was eventually resolved.

Although I requested a King bed, I was given a room with 2 double beds and 2 bathrooms. I found out that this was common in the hotel. The bathrooms were very clean. However, the rug in my room was very worn out and at times my feet stuck to the carpet. The beds were soft and felt worn out. They squeaked every time you moved. The pillows were comfortable and the linens seemed clean. The A/C was very old fashioned and did not work. My room was probably 80 degrees at its coolest. There were several amenities in the room but most were available at an additional cost- $7 bottle of Evian, $3.50 for 1 hour of wireless internt, a mini bar where you could buy $3 candy or $7 beer. You are even charged for 800 numbers.

When I woke up the next morning to iron my clothes, I discovered that the ironing board had blood all over it and the iron did not work. I managed to iron my clothes without any blood transfer but I called to ask for a replacement ironing board and iron (keep in mind I just asked for it to be delivered at some point that day). Again, I was greeted by an annoyed Hilton rep who sighed and said he would see what he could do. Fortunately, it was replaced. (A colleague of mine told me that she discovered a large roach in her bathrub when she first checked in).

Even though I was able to secure a group rate, I felt that this hotel was not worth the money. Although it is historical and decorated purposely in an old fashioned style, the hotel still comes across as worn out. The rugs need replacement and they need to make it a little brigther. Perhaps I would have had a more positive outlook if they actually believed in customer service. This probably wouldn't be a bad hotel for one night but I stayed for 4 and I couldn't wait to check out.

I stayed at the Hilton a few weeks ago, although judging by the decor it could have been 25 years ago. We had a suit with a tiny bathroom and small living area. The room felt dark and depressing. The breakfast was a buffet style and was okay.

The hotel is quite big so if you are looking for somewhere that will make your stay feel special and intimate then this isn't it. There were all sorts of groups staying at the time. The oddest was what seemed to be some sort of Harry Potter event. I wouldn't have minded but it meant that the hotels factitlies where all overused. It would, more often than not, take at least ten minuest to wait for a lift and the pool was full of screaming kids.

The service was okay and the other reviewers who comment on the location are also right. This is definately not in the center of things. The last time I stayed in Chicago I stayed at the Four Seasons, which was much better and for the same price.

Very nice hotel...lovely entrance and reception...only slight drawback is the location....well down South Michigan ave from most points of interest for visitors to the city who chose to walk . There are some bars and restaurants in the nearby " loop " district but it is mostly commercial. Kitty O'Sheas bar / restaurant on site was good value serving a fair selection of meals .Our room had two bathrooms which was unusual but turned out to be quite convenient . I would say the room was starting to show it's age although there was no complaint about cleanliness or comfort. Overall we really enjoyed our stay in Chicago,and would not hesitate to recommend this hotel to anyone.

Had confirmed reservations, 2 rooms 3 nights and 1 room 2 nights, all King standard rooms. Arrived Wed evening to find out we had no rooms and none were available. After 2 hours of patient waiting Mgmt found 1 double room which we took and cramed 5 people into with the assurance our rsvd rms would be available between 12-2 next day. Next day, same song, made us give up our rm from night b4 by 12 but no rooms available while we waited 5 hours. Attended Bears game and got call at 6pm that rms were ready. After game, should have had 3 rms(rest of our party arrived in town before game but couldn't get a room either, mgmt only had 2 available, both smoking doubles not king and they couldn't find booking for 3rd room, 2 hours later found a "powder room" no real beds just sofa beds for our 3rd room. family travel with parents and in-laws both sets of parents older than 70 yrs of age. Mgmt only reply was sorry we messed up. Many pilots and flight attendents in line while all this was going on each night and they apparently got rooms, must have been Hilton Honors folks. We spent many hours, about 10 hours total, in lobby waiting to rcv the rooms we had been promised but was never provided anything related to service or truthful information. My son was staying in hotel so we really didn't want to go elsewhere due to conveinence factor. Total lack of communication by all members of onsite mgmt at any time. My entire party was completely civil the first night but I did lose it when the same scenario repeated the next night. No REAL help from anyone related to Hilton just the same fake "sorry" with the blank look at the computer screen. Hilton mgmt actually admitted that this happens all the time due to their standard practice of overbooking. Hilton rotates their mgmt staff so you will never meet the same mgr during your stay. Rooms were so-so, nothing special, the best thing about the hotel was Kitty O'learys bar/resturant onsite. Total worthless customer service!!! I've been traveling nationally for 30 years and never have I been treated as badly as this hotel, ever! Avoid this place, there are many hotels available in the same area at same rate which I guarantee treat their guests like human beings and have equivilent accomodations. We did not ever rcv a King Room and every room we did receive was a smoking room. No monatary reimbursement at all which I will be fighting by other means.