There are so many problems with this hotel it's not even funny. First, the rooms are horrendous. They're lime green with wallpaper from the 70's. Not at all what you see on the website. It's like checking into the Four Seasons and then staying in a room at the Motel 6. The room that they show on their website is one of their suites, not one of their standard rooms.
Second, guest service is rude and pointless. I'm not just talking about the people behind the desk. I'm talking all across the board. The parking attendants. The restaurant servers. The managers. My wife and I couldn't believe it. For example, when we checked in, they put us in room #125. That's on the first floor on the corner of Michigan Ave. & Lake Shore Drive. It is so loud! It's a room that shouldn't even be offered to guests. So we asked if we could switch rooms and instead of giving us another room, they asked if we would rather check out! I asked if the hotel was sold out that evening. They said no. Huh? So, the hotel is not sold out, you have a comparable room available, but you won't let us switch? It was only after asking for the manager, that they put us in a smoking room. And besides the horrible smell, it was just as ugly and old-looking as the first room. Very nice, people.
My advice to anybody traveling to Chicago who wants to stay in a nice hotel on Michigan Ave, stay at the Park Hyatt, Marriott or Four Seasons. I've stayed at them all and The Drake doesn't even come close to comparison.
Oh, and don't even get me started on the restaurant. Let's just say it's a step above McD's but will make you take out a bank loan.

We chose this hotel because there was an online special from hotels.com. What a surprise to find such a fabulous hotel with character and elegance for such a small price. Our room was on the 7th floor which we were told had been recently renovated. It was very nicely furnished and had a large flat screen television. There was a walk-in closet with a safe and thick bathrobes inside. The bathroom was spotless with marble floors and a large bath/shower. All the staff we encountered could not have been more helpful or friendly. The only thing we could possibly find fault with was the bed. It was really hard. Of course, if you like a firm mattress, that would be a plus!

Stayed here 5 nights while in town for a convention. This is a lovely old-school hotel with large guest rooms and plenty of history (see the press kit on the hotel website for a list of past guests). The decor is quite old-fashioned, as you'd expect from a place like this, but that gives it character - if you want shiny, minimalist and modern then book at one of the many chain hotels in town instead. Room was very clean and quiet, had a nice bathroom (love the Crabtree & Evelyn toiletries!) and the bed was extremely comfortable, my only complaint would be the lighting (but dim lighting is fairly standard for hotels). Internet access is quite expensive but there's a cheaper weekly rate if you're staying more than a few days. Yes, the minibar is expensive, but that's to be expected in a high-end hotel - there's a 24-hour Walgreens a couple of blocks south on Michigan Ave where you can pick up snacks and drinks quite cheaply, so i didn't find this a problem. The location is excellent - near the lake, just off Michigan Ave (a block north of the Hancock building) so great for shopping, dining and sightseeing. The buffet breakfast at the hotel was really good, with an excellent selection of healthy and not-so-healthy items. I found all the staff I talked to to be friendly and very helpful. I would definitely stay here again next time I'm in Chicago.

I was visiting Chicago for the first time and had heard so much about the Drake hotel. I told my boyfriend that I had wanted to stay there so he surprised me and booked us a room there. I must say the service was excellent. The check in went very quickly and smoothly. The staff was very helpful and considerate. The room was large, well lit, the linens were beautiful. We ordered some room service and it was a bit pricey but very tasty. I do recommend people to stay at the Drake and enjoy the wonderful hospitality they have to offer. I would definitely go back!