We were there in July on business. Room was well appointed being on the club level. While non-smoking I did notice a faint smell obviously from the previous visitor. Great location on the river and a very good breakfast served each day in the restaurant. I would stay there again.

This is a nice Westin in a good location. Easy walk to all that you want to do, yet quiet (for Chicago). Our room was clean, well appointed and had a nice view of the river. Service was average.

I liked this hotel alot. It was decorated very simply and elegantly. We were on the 3rd floor and did not have any special view, except for an office building across the street. There is alot of construction going on around the hotel and downtown in general. We had an issue with our shower but we didn't bother complaining about it. It was leaking and squirting out the sides. The shower head was also coming away from the wall. The caulking around the bathtub had some mold on it. It was difficult to see at first because the caulk was infact a black color (matched the black marble tiles). The only thing I did not like about this place was that it was extremely dark. The lobby area had very dim lighting and so did the rooms. But that is the style of the hotel. Our beds were very comfortable. I used the gym twice (there's a $10 fee). There was a good selection of equipment and it was clean. We had some drinks at the bar and some sushi one night. I wouldn't recommend eating/drinking at the hotel as they charge around 15% tax on any food/drink at the hotel, which would be the same in any hotel in Chicago. We didn't eat breakfast at the hotel either. There's an Einstein Bagel outside the hotel where we ate breakfast. There are lots of restaurants within a few minutes walk of the hotel. Room Service and Mini Bar was very expensive so we didn't use it. The front desk staff were friendly and even took off a charge for WI FI that my teenage son signed up for using his PSP without asking me. I appreciated that. The concierge staff were helpful with directions and helping us with dinner arrangements. Overall, we had a very pleasant stay at the Westin and would stay here again. If construction bothers you, check with the hotel beforehand because there was alot of construction going on right outside the hotel when we were there in July.

Check in was smooth, no PL mentioned. Even honoured my reqeust of a king size room without any questions. Got one facing north at the corner, so no river view. It's a problem as there is a new condo/building going up now, so there are tons of construction worker looking right into the room...so if that's not your thing then you will need to close the drapes often. Room itself is newly renovated (think most if not all rooms are). Tons of space, nice chaise and chairs (more than the usual 1 in other hotels), and a good desk/chair to work on. Of course, the heavenly bed and the works. Bathroom was also fantastic, marble everywhere, extra large soaker tub, double shower head, quiet Kohler toilet, shaving mirror with light, and large counter space and shelves for storage. Only down side to the room was 1)lotion is more runny than water, 2) dark hallway so the minibar was hard to use since you are in the dark, 3)terrbile corkscrew (buy one if you are going to drink wine often), and outrageous minibar charges ($5 for water).

Service of everyone was great, even gave me late checkout. Concierge was a bit cold. Sushi bar in the lobby was good and reasonably priced. Free wireless internet also in the lobby so don't pay in the room. They try to sell you a drink but just politely refuse and surf away.

Location is amazing, tons of (albeit pricey) restaurants around, 7-11 and Einsteins Bagel just up the street, and short walk to Brown/Red line and Michigan Ave and Blue line from O'Hare.

It was also a very quiet hotel given it's size and business nature (even on weekedays). So if you get this hotel on your bid, start smiling