We arrived late and had booked two queen beds. They said we don't have any rooms with 2 queen beds so we'll upgrade you to a king. Then we were given a terrible room overlooking the roof of the restaurant. They play music by the pool - ALL NIGHT, and guess what is next to the restaurant - the pool! So we got a view of standpipes and tar paper and got to listen to thumping disco music probably till about 3 am when I put in my earplugs.

We complained and were given another room which had - BROKEN AIR CONDITIONING. It was 105 outside and about 90 in the room. The air compressor was broken, would come on for about 2 minutes and then die making a loud banging noise. We only had to stay in that room one night so we decided to tough it out and sleep in 90 degree heat. My husband grabbed one of the faucet handles in the bathroom and - voila! It was attached to nothing. The whole thing was just sitting on the granite counter - not attached to piping (there was no plumbing under the sink) - just sitting there like a display model. We were joking - hey, too bad it doesn't match our home decor - free handle!

The person at the front desk was less than helpful and kept saying "Man, we upgraded you the first night and we upgraded you again for no charge." When we told him the air conditioning was broken in the room he comp'ed us breakfast. Whoopee.

I would not recommend this place to anybody.

Can't beat the size of the rooms and the overall class of this great hotel. Everyone we encountered on the staff was a pleasure to deal with. From the front desk who upgraded our room, to the valets to the restaurant manager and staff, we were treated like welcome guests at mostly all turns. Except...

There was only one negative: we ordered room service at about 11:30 pm and were told it was really busy and would take about a half hour to get to our room. Fair enough. However, the food did not arrive until 1:15 am and the girl that delivered it was a little less polished, as she said nothing besides telling me about extra charges I was incurring for the room service. I would have disputed had I not been so tired from falling asleep while waiting for the food to arrive.

Everything else was so spectacular that I was able to overlook this and enjoy our short stay. I would just hope that Platinum trains their entire staff to the high standards that they strive for. I would recommend Platinum, especially to anyone who wants a great place away from the bustle of the Strip, yet still close enough to it when/if you want it.

Nice place, great price for what you get, good size suites with full kitchens and amenities, especially if you get upgraded. My daughter and most of our group were upgraded to larger suites with washer/dryers in them. All of the suites have a shower AND a fantastic double size hot tub.. .bring bubble bath and champagne for a fun night!
One tip.. don't let them give you a handicap room unless you need one..our 1st night they put us on the 2nd floor in a handicap room and it was noisy and the closets were only 1/2 height, so my dresses wouldn't hang up. I didn't want to unpack in the middle of the night so waited a until morning to complain. They moved us to another (quieter) room right away. Ask them (when you're checking in) for a room on one of the upper floors unless they are 100% booked (unlikely in this economy).
The staff at the front desk, the concierge, and the valets were all friendly and helpful...nice people. BUT it was another story at the lobby bar. The bar man was in a bad mood both times we went ..he was actually pretty disagreeable in general and acted like he was doing us a favor to serve us drinks. If I were you..I'd go to Ballys or Tuscany next door and get better drinks and less aggravation. ..hopefully he'll be either gone or in a better mood by the time you go.
The location of the hotel itself is fine, a little off the beaten track, but not far from the middle of the strip and you can catch the "Duce" bus about a block up from the hotel that will take you almost anywhere on the strip or to downtown. The 24hr pass is only $5.00.
The pool area is nice, but somewhat hot in the summer as it's on a roof top and there's no greenery to cool things off.
All in all I'd stay there again, but ask for a room on the 10th to 17th floor as they are quieter and if the same bar man is there..I'd go next door for drinks.

We stayed five nights and found the Platinum an excellent choice, we prefer an off strip hotel in Vegas and this is the best we have stayed in to date.
The reception staff were extremely helpful at all times, we had a prepaid rate and there was no suggestion of any extra charges, the room we had gave us a good view of the Strip looking northwards.
The accommodation is top class with even the smallest suite-Solitaire-having its own balcony, sitting room, American kitchen with all amenities, separate bedroom, bathroom with whirlpool bath and separate shower and twin hand basins.
There are flat screen televisions in the sitting room and bedroom, with a Bose radio in the sitting room.
The location is approximately 10-15 minutes walk from the Bellagio/Ballys/Caesars Palace/Flamingo junction on the Strip.
There was no shortage of taxis from the front door and there was a public bus stop right outside the hotel.
For any last minute items or grocery needs there is a 7Eleven right next door.
Valet parking is compulsory but free, a small tip to the car guys is all thats needed, there was no big waiting time for your car to brought round.
The bar area is very modern but quiet, there is a range of food available here.
The pool area was very nicely furnished on the fifth floor, there is a waitress service for food and drinks here also
The only criticism we could make was the nearly four Dollars per minute for use of the Hotels computer in the busines centre, if you don't want the hassle of dragging your lap top with you this is an expensive way to access your e-mails.
Overall an excellent property for the price which we booked through Hotels.com and would definitely recommend it.
.