Beautiful suites, checkin very friendly and very efficient, we had booked Solitaire suite with twin beds but there were none available, we were upgraded to a larger strip view Princess suite provided with rollaway bed all at no extra cost, this worked out much better as my husband & I had a kingsize bed in the main bedroom; in the lounge area my 10 year old daughter had double sofa bed & my 12 year old son had the single rollaway. Plus this suite had a washing machine and dryer with free detergent topped up on request (so we brought back cases full of clean clothes (a holiday first). We were on the 9th floor with views to the pool. The cleaner was perfect, if we left little notes requests were met ie dishwasher tablets etc. The dishwasher was emptied or if we had put on a wash & it had finished it would be emptied and put plates away, fluffy towels replaced, toiletries replaced. Wish I could have a daily cleaner at home, felt totally spoilt. The pool was great to have a cool afternoon dip after being out in the heat, towels are provided at poolside so no need to take your own beach towels. We stayed for 10 nights and loved every minute, having 2 x TV's and Bose music system along with lots of space, we found it very relaxing, getting ready in the morning/evening was stress free. Only shame was we had to come home.Tips - Ellis Island nextdoor fab for breakfast or eating at anytime as its open 24hours, traditional American atmosphere and very good value and huge fruit platter $9 enough for 4, steaks tender $7. Seven Eleven great for stocking up the huge American fridge which has a water dispenser so no need to buy bottled water. Recommend Big Horn Wild West Tours for Hoover Dam & Grand Canyon Tours in a Hummer, picked up from Hotel, check out www.bighornwildwesttours.com (better than going by plane as given flight slots time at tour is rushed to enable return flight) this company is very organised and nothing rushed.

First let me say sorry for writing this so late. It is only because we have just booked to go back that I realised I had not written the review for last time!

We stayed 19th-26th December, we booked direct and reserved a solitaire suite with a limited view (cheapest).

We were upgraded to a princess suite with a mountain view, which was huge.

The suite was well equipped with full kitchen including a full size fridge/freezer with built in ice maker. The bath was big enough to swim in! and had jacuzzi jets, very good for soaking after long walks up and down the strip.

The pool was great it was December and the pool was heated, it had an indoor and outdoor part and a large heated jacuzzi, towels were provided in huge hampers. You could swim in hte pool and watch as the lights came on at the strip - amazing.

Service was exceptionally from the reception to the door staff, must mention Claire on reception who was always so friendly. We were staying with our 6 year old son and everyone always remembered his name - nice touch.

The hotel is just a 10 min walk from the strip, and you can just nip in Bally's to catch the monorail which is very handy.

On our final day we could not get a taxi so one of the doormen drove us to the airport in the hotel car - wonderful service

If you want execellent amenities, friendly staff, non smoking, close to the strip, do not look any further, this is a great hotel and we cannot wait to go back.

We arrived late and had booked two queen beds. They said we don't have any rooms with 2 queen beds so we'll upgrade you to a king. Then we were given a terrible room overlooking the roof of the restaurant. They play music by the pool - ALL NIGHT, and guess what is next to the restaurant - the pool! So we got a view of standpipes and tar paper and got to listen to thumping disco music probably till about 3 am when I put in my earplugs.

We complained and were given another room which had - BROKEN AIR CONDITIONING. It was 105 outside and about 90 in the room. The air compressor was broken, would come on for about 2 minutes and then die making a loud banging noise. We only had to stay in that room one night so we decided to tough it out and sleep in 90 degree heat. My husband grabbed one of the faucet handles in the bathroom and - voila! It was attached to nothing. The whole thing was just sitting on the granite counter - not attached to piping (there was no plumbing under the sink) - just sitting there like a display model. We were joking - hey, too bad it doesn't match our home decor - free handle!

The person at the front desk was less than helpful and kept saying "Man, we upgraded you the first night and we upgraded you again for no charge." When we told him the air conditioning was broken in the room he comp'ed us breakfast. Whoopee.

I would not recommend this place to anybody.

Can't beat the size of the rooms and the overall class of this great hotel. Everyone we encountered on the staff was a pleasure to deal with. From the front desk who upgraded our room, to the valets to the restaurant manager and staff, we were treated like welcome guests at mostly all turns. Except...

There was only one negative: we ordered room service at about 11:30 pm and were told it was really busy and would take about a half hour to get to our room. Fair enough. However, the food did not arrive until 1:15 am and the girl that delivered it was a little less polished, as she said nothing besides telling me about extra charges I was incurring for the room service. I would have disputed had I not been so tired from falling asleep while waiting for the food to arrive.

Everything else was so spectacular that I was able to overlook this and enjoy our short stay. I would just hope that Platinum trains their entire staff to the high standards that they strive for. I would recommend Platinum, especially to anyone who wants a great place away from the bustle of the Strip, yet still close enough to it when/if you want it.