The Platinum would have you belive that it is a really high end place at a great price, but it actually is high end rooms with service that is average at best.


I arrived at 11:30 to check in and the girl at the front desk informed me that my room was not ready yet (I figured that might happen, no big deal). She told me I could upgrade to a better room for either $45 or $60 per night. I declined and asked when the room would be ready. She said 4pm. I was prepared to hang out and do something, I asked if there was a chance the room would be ready earlier, she at first said no. I inquired if maybe, possibly, I could check back one of the rooms might be ready, she seemed hesitant to admit that one of the rooms in the entire hotel could be ready then, but conceded it could be. She said she’d check me in and I could just come back for the key, well during the check in process she tells me she is upgrading me for free, that’s awfully nice I think. I get to my room, excited to freshen up and think to myself, this seems exactly like the room I expected (my sister confirmed it was a standard suite when she arrived later on). So I wonder if they tell you there are no rooms to coerce you into an upgrade, I thought about complaining, but figured I’d let it go.
Then I couldn’t get the TV on or adjust the AC. I called down to the front desk and she informed me I had a “green room” where you need to insert the room key into a slot near the door to activate some of the lights, TV and AC. Gee, you think they would have told me that when I checked in.
The next problem was with the AC, I could adjust it and it would work for about 5-10 minutes and then shut off. I stopped by the front desk, the girl who checked me in said “I don’t think you can adjust the air”. I walked away thinking that didn’t make any sense and when I returned from the pool later I called down again and they sent up a maintenance guy to look at it, sure enough he had to reset the system. He even changed the AC filter, he was very polite and quick about it.
The suite was quite spacious with kitchen, living room, bedroom, although the toilet is not separate from the shower or sinks or tub, so you can only have one person in there at a time, which is a weird use of space for such a large suite. It was very clean, although we found if you were in the room in the morning when housekeeping came they either wouldn’t come back or would call to ask if you wanted the room serviced.
The location is a bit off the strip, which I knew. The walk to Bally’s wasn’t so much far to enter the side door by the Sport’s book, it was a little sketchy though, not sure I’d feel safe if I was a single woman. Right next to the hotel is an AM/PM market and an abandoned dry cleaner that has about 4 dudes who look like Tom Hanks from the movie Castaway living in front of it. There is also a 7-11. So there are all kinds of snacks, etc available nearby. This is good since in the hotel itself there is only one restaurant and room service available. There is a bar downstairs, but it was empty most of the time. There is no quick place available for coffee inside, you can make it yourself in your room or do like I did and walk to the AM/PM, which was fine with me since I got to see a guy who looked exactly like Eddie Murphy as Velvet Jones from SNL.

The Pool area is nice, I don’t really have any complaints about it, although there is no lifeguard or supervision there so if you get a rowdy group they will jump in and horse around, etc. Doesn’t bother me, but it might some people.

The Spa is nice, we went on Monday and we were the only people there. They have a discounted Swedish Massage Monday-Thursday $75 for 50 minutes.

Overall, I might return, but I wouldn't go out of my way to stay here again.