Just returned from a one week stay at the MGM Grand in Las Vegas. I find that the staff at the front desk are hit and miss. When we checked in, the clerk seemed to be in a real hurry even though there was no one behind us. The beds are very comfortable and I'd say that's the room's best asset. I would suggest not getting connecting rooms as you can hear everything that goes on in the connecting room - the walls are paper thin. We had a delicious dinner at Emerils. We found Wolfgang Puck to be overpriced for the quality. A tiny serving of their "fish of the day" entree, i.e. grouper, cost $30 and we were still hungry. We had a far superior meal at Emerils the night before for far less. The Cirque shows, Mystere and Ka were great. I would try a different hotel next time as there was nothing at the MGM that would compel me to return.

We availed of the Summer Splash promo and stayed with MGM for 4 nights from Aug 3 to the 7th.

We were assigned the West Tower non-smoking room and to get there, you will have to go thru the casino and long walk (maybe 3 to 5 minutes) from the main doors before you can get to the elevators. The room we were in was nice - it looks new-ish, not outdated. They also are generous with the toiletries - they are replenished everyday! I guess we're in Vegas, right? lol

Amenities are good - we loved the pool although from where we were in the West Tower, it will be at least 10 minutes walk (if you're not lost) and there are various restaurants you can eat from. I'll post a separate rating on the restaurants we've been to in the hotel.

MGM guests are given complimentary shuttle ride to the Fashion Outlet mall on the southend. Some people paid $15 I think for those who are non-MGM guests. So, that meant we saved $30 as hubby and I both went.

There is a Lion Habitat that is free for visitors to go into but we never bothered as the line up was always long! We tried their Buffet for breakfast but we were not impressed. It was good, don't get me wrong - but it's pretty hefty for the price tag. No wonder there's not much of a line up there. We should have taken that as a clue!

Everything was great EXCEPT during checkout. MGM, like any other hotels, does have express checkout. We would have done so but we noticed that they billed us for stuff that were supposed to be part of the package. So, at the front counter, I had to raise those points that was supposed to be 'free' based on what was in the promotion. The cow that was working on the front counter was rude - she did not want to double check the points I told her. I guess she did not realize that I have all my documents organized and only then did she check out with someone from their back office and took out about $100 more bucks from my bill! I think most guests never bothered and just paid their fees so this stupid woman was not prepared to cross check their promo from what was billed.

Bottomline, it was fixed but we surely don't need the hassle for it!

My wife and I were first time visitors to Vegas and the MGM Grand. We were really pleased with the standard of the hotel. We booked a standard room and were surprised and delighted to find our room was large with two double beds. The room was clean and catered for all our needs.Checking in and out took no longer than 5 mins each time.

We were spoilt for choice in choosing places to eat within the hotel. When we went to the casino croupiers were friendly and happy to answer any questions that we had - however obvious they were.

I only have some minor criticisms.

Firstly if you plan on using the pool there are no where near enough shade umbrellas provided so if you don't get there early then you burn. The hotel could easily invest in a few more!

The second criticism is also pool related. I was horrified to see so many people in pools carrying glass bottles. I always get a little nervous when I see glass and water and with so much beer being drunk by the pool I feel it's an accident waiting to happen.

Two very minor points that shouldn't put anyone off staying here.

One last tip for anyone visiting Vegas: Don't bother with the monorail as it drops you at the back of the hotels and leaves you with lengthy walks to get to the strip. There is a bus called the Deuce which costs $3 for unlimited 24 hour travel all along the strip and as far as Fremont Street. The nearest stop to the MGM is by the Adidas shop and is a far better option.

Have stayed at the MGM Grand serveral times before, and have had, some issues with poor service etc, However I must say
they have improved considerably, during our week end everything was great, Friendly and helpfull staff. It is good to see
this, and goes to show that the staff do make a major difference,
and can be let down by just one poor member !
This is a large Hotel, Rooms were fine ,the Pool is great especaily the Lazy River, but keep away from the bottom end where there new Pool Club is ( called Republic I think ), It pumps out so much load music, it gave me a headache !! FIne if you like that sort of thing , but we dont !
We eat in the Craft Steak, Food was good, but it it way way overpriced, I dont mind paying for good food, but we left feeling we had been ripped off, and will certainlly not return, The group next to us actually shared 2 steaks between 4 as it was so exspenisve !!