Have been there 2 weeks from Aug. 24th. If you are nice and learn 2 or 3 words Bulgarian, all the staff is nice and friendly to you. Otherwise they are shy which seems for the average person as unfriendly but it isnt. The prob is the elevator. We got trapped in there many times. The food was ok but nothing real special. Some was good some was not so good. But every person has his/her own taste, so it would not be fair to say it was bad in all. In this Hotel the food was mainly british (which seems to be a problem for some german Tourists) but on other Hotels it may be to german, so be tolerant.
An other big prob was the dining room. You could not talk to your friends at the table, cause 2 musicians made such a terrible noise you could not understand one word. And every evening the same songs. Boring and disturbing. The rest was ok for a good beach vacation. The Hotel was very close at the beach. The rooms are ok, good size. Aircondition could set as you like it, and it was working well and not to loud. The rooms was cleaned every day with new towels. But as all over the world, it's better to give a tip at the beginning, so we had it very good every day. Our request on the front desk about the bad elevator was heard, but I guess nothing was done, cause the problem never ends. All in all, I would not go to Sunny Beach again, cause the Music problem is on every single place in the entire City, you cannot escape frome the noise.