I've stayed at this hotel 3 times over the past year (most recently 6/2-6/5/2008) as part of my Company's use of the hotel's meeting facilities. Despite the ugly exterior, this is a very modern, recently refurbished airport hotel with very comfortable rooms.

Rooms: All rooms have been refurbished in the last 18 months.
Each is equipped with Hyatt Grand beds. I'd say the description on the website is right on -- "ultra-plush pillows, the softest sheeting, and thick down blankets–all piled atop irresistible pillow-top mattresses." The desk chair is comfortable, the large plasma screen TV gets a bunch of HD channels, and the central air conditioning gets very cold. I'd also give the shower a high grade as the shower head puts out a generous amount of water, the massage soap is fun, and the shower curtain bar is rounded (allowing extra space in the shower). Soundproofing gets an 8 out of 10. Rooms are very quiet however you can detect a faint amount of airplane noise on occassion (not really an issue as the airport doesn't seem to have too many flights between the hours of 10 PM and 6 AM).

Location: Somewhat connected to Terminal C (you walk through 2 parking garages). Otherwise, call the Hotel from the phone bank by the baggage carousels in the various terminals and they'll send a shuttle to pick you up within 5-10 minutes. Service going back to the airport is even better as they have quite a few of these vans.

Internet: Charge in the room is $10.77, however it's provided free in most of the meeting rooms downstairs and you can probably mooch a free connection if don't mind sitting in one of the public areas.

Food: All of the food I've had has been provided as part of my Company's seminars and as a consequence, I wouldn't really say it was representative of what is served at Aces or Mister G's in the lobby. I've had a few drinks at Aces and it's about what you'd expect in a hotel bar. Nothing spectacular however there's generally a pretty lively crowd most nights.

Staff: Everywhere. Always friendly and helpful. There always seems to be 3-4 people at the front desk. One thing I really like is how on most days an actual human calls with my wake up call. Seems like such a rarity these days.

Complaints: Only one - it is cost prohibitive to go anywhere outside of the DFW complex, without renting a car, while staying at this hotel due to the arcane rate structure used by taxis in Dallas (specifically, the minimum charges and fees for taxis leaving/going to the DFW complex). We took a trip to a Rangers game one night (13 milies away) and it cost the 7 of us (one mini van) over $60 with tip each way. For a 6 mile ride to downtown Grapevine, the cost was over $30 with tip (3 people) one way. I would also be very careful when asking for a taxi through the hotel that they don't try to put you in one of their town cars. The minimum charge most of these rides is roughly $38 (this was a trip to downtown Grapevine, less than 6 miles away).

Overall, very nice hotel, just not much of an option if you are going anywhere but airport.

We stayed here the first night of our honeymoon before leaving for Hawaii. We were absolutely thrilled with everything about this hotel! We got the end room on our floor, which was really nice and quiet. It was clean, modern, and the bathroom was amazing, with black marble floors, shower, and sink countertop. The service was so friendly - room service was great! The hotel is conveniently located in the Dallas Airport, and is an exceptional value for the amazing room. It was such a treat and a relaxing welcome after the business of the wedding. The bed was so comfortable - down pillows as well as a down pillowtop matress. We loved this hotel and would go back in a heartbeat!

I stayed at this hotel two nights during a national junior high chess tournament. We did receive a special "chess" rate of $120 per night, so it was good value for the money.

Positives: clean, comfortable rooms with flat screen TVs. It is fairly easy to get in and out of the hotel's parking garage. Be sure to have the hotel validate your parking card, and you'll save the $14 per day.

Negatives: As one reviewer noted earlier, there isn't enough hot water in the morning when everyone is taking a shower around the same time. I also didn't enjoy paying $10.77 per day for Internet access. The two or three resaurants in the hotel are very pricey, so I didn't try them.

Short trip but the best was the beds, extremely plush and comfy! Request a balcony room if you want to smoke. At the front desk there is a self serve computer to check into your flight, very convenient. They also have monitors that show flight statuses. The only thing I did not enjoy was the coffee cart--it was overpriced and my drink was not made well.