This was our second stay at the Fairmont. The level of service here is excellent. This stay we booked a Gold level room and felt it was really worth it. We had a corner room that was very nicely decorated in a more contemporary style than the room on our first stay. The bathroom door wasn't typical, it was more like a pocket door. There was a HUGE shower that was very enjoyable. The bathroom also had a makeup mirror, which I missed in the "regular" room. Still had a big walk in closet. The evening appetizers and morning breakfast were nice. Drinks are available but not included in the price of the room. We enjoyed the in room Nespresso machine as well as the one in the lounge. Before our trip I emailed the hotel for restaurant ideas. The concierge staff responded quickly and very professionally to our requests. They made all our dinner reservations for us, so we had no worries about where to go for dinner. We had one dinner in the hotel's Pyramid restaurant. The service was outstanding. The wine steward was a great help and provided some great information. My husband thought the filet he had for dinner was one of the best ever. My lamb needed a bit of work, but was cooked as I ordered. We shared a charcuterie appetizer and it was a good choice. We didn't order a dessert as the hotel had delivered a pice of cake to our room to celebrate my birthday. Every staff person at this hotel greeted us warmly, and it didn't seem forced as I would have expected. The housekeeping staff left me a thank you note for leaving a dollar tip on the bed every morning and evening. It's hard to find any real problems at this hotel. It is an older property, but the service is more than enough to make up for that. I will certainly stay here again and I will book the Gold room for future stays as well. Thank you Fairmont Dallas!!

We purchased a $299 package which included dinner at the Pyramid for 2, free valet parking and 2 VIP tickets to Tutankhamun exhibit at Dallas Museum of Art. The room is supposed to be a suite but we realized after we'd unpacked that we were not booked into a suite. The front desk offered to move us but we had to get to dinner so we asked for free room service for breakfast and late check-out, both of which we received. The air conditioner was not working and it was an unseasonable 75 degrees outside; an "engineer" came up to fix it and we froze the rest of our overnight stay. The shower heads are for short folks, although the bed was comfortable and the 14th floor room was very quiet. The VIP tickets, as promised, got us ahead on line so that we had less than a 5-minute wait even though there were groups of school children at 9 AM! Although this is not a first-rate hotel in terms of accommodation, it has the finest staff we have encountered in a long time and we stay at many 4 and 5-star hotels in the U.S. and abroad. To a person, every staff member we spoke to was happy and gracious. We complained about our room service espresso--weak and cold--and in 5 minutes we received replacements that were both hot and excellent.

By far one of the best hotel experiences I have ever had. Not sure where to begin because everything was superb. Great location within walking distance of many places. Right around the corner is the fantastic restaurant Stephan Pyles. JFK Museum just a 10-minute walk, as is the entire Historic District with many other restaurants. The staff here goes out of their way to welcome you and greet you every day, from Front Desk people to Housekeeping, etc. The rooms are spotless and well appointed. The beds are so comfortable you might not want to get up in the morning! The hotel bar and restaurant, Pyramid, has great food for breakfast, lunch, or dinner. Or if you'd rather like something light there is a Starbucks off the lobby to get a coffee and pastry in the morning. I honestly cannot think of anything that was negative. I would not stay anywhere else in Dallas.

Had a very nice 4 day stay. The hotel is older and if you look closely you'll notice a few nicks and scratches around, but generally nice facilities. Everyone was very nice - front desk, reception, concierge, valet, housekeeping, bar. I was very impressed with the consistently friendly service. Oh, one complaint was the low-flow showerhead. Yuck. But what do I know, maybe Dallas is having a drought.

The aquarium was an easy walk (2 or 3 blocks) and was great. The West End neighborhood was also an easy walk and had lots of restaurant options (lot of steakhouses, no surprise, but some other options too).

Would definitely stay here again.