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Hacienda El Pedregal: Traveler Reviews


No photo provided
Aguadilla 00600, Puerto Rico
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.

TripAdvisor Traveler Reviews

Reviews of Hacienda El Pedregal

( 2-6 of 15 )
“No wonder PR tourism is going downhill”

Hacienda El Pedregal

Aug 24, 2008
0/1 found this review helpful

We live in Ponce,PR , we needed a short vac. so we decided to do internal tourism. OMG, no wonder PR tourism is terrible, price, service, restaurant, terrible, first, No AC didnt work, pool was filthy, restaurant, they should take some classes. Never had oatmeal with Felipe II and kalua and raw!!! eggs horrible, juice not even natural, from tropic juice or maybe some cheap make and charged as freshly squeeze. Manager never wanted to speak to you... and employees wel I guess they did what they were told... well that night we had to report the AC a couple of time, the manager said if we wanted he/she would refund that night so we can leave. This was around 11:00 pm, we were tired and to go back to Ponce would be about a 2hr drive. imagine that!!!. They lend us a small , dirty fan that it couldnt be any ore dirty.. Promised that next day would be fixed, wanted to give them a chance we went sightseeing, went try to have breakfast , which was a disapointment, wanted to swim , we couldnt it was filthy so we left outside the area and went to visit near hotel and paradores. Came back around 6:00 , they said AC fine , opened the doorm hot as HELL! called front desk the said give it time, gave them one hour, even in HELL , AC would get cold, but this one was beyond Hell!!. room a little shabby, We were charged a full night regular rate!!!!! not even a discount. Try to give them an oportunity to see that , well we stayed, but Manager was very inconsiderate. Plus to much $$$for what we went thru, well just by not EVER,EVER,EVER going back or recommending them , well I guess it would do. It is a shame that an island like ours has to go through this embarassment..

  • This TripAdvisor Member:
    • Liked — nothing
    • Disliked — no ac,accomodaiton nhot the best, surroundings not the best!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
squishyPuertoRico's Summary
Date of Stay: July 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: August 24, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
An amazing honeymoon, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
“disapointed”

Hacienda El Pedregal

Aug 19, 2008
0/1 found this review helpful

We stayed for 4 days and the place outside is ok. It's quiet you can hear the coquies at night and the roosters crowing all the time. Unfortunately,the room was not as nice. There was no hot water, the room was out dated with many cracked and broken tile, the A/C was not able to be controlled or adjusted. When on it was too cold and you had to turn it off to get it warmer. The restaurant was closed most of the time, so I don't know about the food. The pool was ok. The service was ok too.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laamapola's Summary
Date of Stay: August 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 35-49
Member since: August 19, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with teenagers, Tourists
Was this review helpful? Yes No
“Truly a paradise!!!!!”

Hacienda El Pedregal

May 15, 2008
2/2 found this review helpful

My family decided on a trip to PR and couldn't decide on a hotel so I randomly chose this one. We were so surprised to find this oasis in the middle of aguadilla! The service was superb, they couldn't do enough for us . The price was so decent we stood 4 extra days and still didn't break our budget. the rooms were so clean and the maids(especially Vicky) were on top of everything yet never invaded our privacy. The grounds are so nice and pure looking. The front desk personel was imformative and told us many places that we could visit. We were taken to the airport on a shuttle and we were treated like royalty. I do ALOT of traveling and I can honestly say this is one of the best hotel stays I've had in a very long time. My family decided we are going to have our family reunion at the Pedregal next year! Don't miss out on this paradise!!!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estrelitatraveling's Summary
Date of Stay: May 2008
Member since: May 15, 2008
Was this review helpful? Yes No
“Lovely Atmosphere...Simple Accomodations”

Hacienda El Pedregal

Oct 30, 2007
2/2 found this review helpful

I stayed at this parador from October 18 through October 22. The grounds are beautiful with an ample amount of space for relaxing and lounging. There are lush trees and plants all about. There is a restaurant on the premises where we ate dinner once. The food was very good with a traditional menu. After reading other reviews of the Pedregal I requested a jacuzzi room. The room had a queen size bed and a jacuzzi bathtub. Unfortunately the bathroom does not have a door and the hot water was non-existent in our room. Thankfully my boyfriend's mother's room was not far and she had hot water.

A family friend held her wedding here on Sat. 10/20 and it was beautiful with a tropical feel.

All in all we enjoyed our stay.

  • This TripAdvisor Member:
    • Liked — Surroundings/Atmosphere
    • Disliked — Lack of Hot Water
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lilmagic75's Summary
Date of Stay: October 2007
Traveled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 25-34
Member since: March 25, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
A romantic getaway
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
“Okay, but bring your cell phone!”

Hacienda El Pedregal

2 of 5 stars
New York
May 15, 2007
1/5 found this review helpful

I booked directly for my mother and my aunt who are senior citizens. Once they arrived, my mother wanted to make a phone call. The front desk claims that I said that I put a block (this is not true). Then they added that the guests are not allowed to use the phone. They claim that the guests do not pay up. My mother mentioned to them that she is willing to pay, but they insisted that she cannot make the calls. I have to call my mother. I believe this is crazy. Not everybody has a cell phone and this is first time I hear of this. Of all the experiences I had with hotels this is really surreal.

Also, the room that they were in, the shower head looked like it is slightly hanging. Water spilled on the floor and my mother almost fell down. Luckily, my mother and my aunt went down to complain about it and their room was changed.

Another thing was I booked for three days the room. The front desk mentioned it was for two days. My mother insisted, but they didn't budge. She had to pay for the extra day out of pocket. The front desk even tried to charge the extra day to my credit card without calling me. My mother luckily saw this and insisted on a hard copy of the statement.

These were the issues that both my mother and aunt experienced. Otherwise, it it a nice hotel.

My suggestion is definitely bring a cell phone. Also double check and make sure that you are reserving for a certain amount of days.

Unfortunately if it was not because of these issues, things would have been better.

  • This TripAdvisor Member:
    • Liked — Not far away from the town of Aguadilla
    • Disliked — Can't use their phone to make calls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tatitah's Summary
Date of Stay: May 2007
Traveled with: Family with young children
Visit was for: Other
Age group: 35-49
Member since: May 15, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Theme / Amusement park, Shopping, Other
Was this review helpful? Yes No

Reviews of Hacienda El Pedregal

( 2-6 of 15 )
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Hacienda El Pedregal Address

Aguadilla 00600, Puerto Rico