We live in Ponce,PR , we needed a short vac. so we decided to do internal tourism. OMG, no wonder PR tourism is terrible, price, service, restaurant, terrible, first, No AC didnt work, pool was filthy, restaurant, they should take some classes. Never had oatmeal with Felipe II and kalua and raw!!! eggs horrible, juice not even natural, from tropic juice or maybe some cheap make and charged as freshly squeeze. Manager never wanted to speak to you... and employees wel I guess they did what they were told... well that night we had to report the AC a couple of time, the manager said if we wanted he/she would refund that night so we can leave. This was around 11:00 pm, we were tired and to go back to Ponce would be about a 2hr drive. imagine that!!!. They lend us a small , dirty fan that it couldnt be any ore dirty.. Promised that next day would be fixed, wanted to give them a chance we went sightseeing, went try to have breakfast , which was a disapointment, wanted to swim , we couldnt it was filthy so we left outside the area and went to visit near hotel and paradores. Came back around 6:00 , they said AC fine , opened the doorm hot as HELL! called front desk the said give it time, gave them one hour, even in HELL , AC would get cold, but this one was beyond Hell!!. room a little shabby, We were charged a full night regular rate!!!!! not even a discount. Try to give them an oportunity to see that , well we stayed, but Manager was very inconsiderate. Plus to much $$$for what we went thru, well just by not EVER,EVER,EVER going back or recommending them , well I guess it would do. It is a shame that an island like ours has to go through this embarassment..










