My wife and I elected to stay here since we were able to get a great Entertainment card rate. We were a bit apprehensive due to a few negative reviews, but decided to give it a shot. because when we spoke with the reservations personnel, they told us the hotel rooms had been recently renovated. When we checked in, they assigned us to roon #182 and said it was a good room due to it's proximity to the beach and ocean. I believe they even told us it had an oceanview. When we walked in, we immediately were disappointed. It smelled funny and was anything but recently renovated. The furnishings were worn, the comforter had a burn hole in it , and the sink area was literally swarming with little ant-like bugs. Sure, it's tropical and bugs are to be expected, but this was my 5th time to the islands and I've never seen a bug problem like this. The room was large but had no view of the ocean although you could see it from the lanai. We went back to the front desk and asked for a room that was in better shape or recently renovated and they gave us a couple options in the tower, but their definition of recent renovations must mean adding a new countertop in the bathroom at most or renovations that took place at least 10 years ago. Seriously. We didn't like these other rooms so they offered to show us a studio condo. We actually liked the one we were shown but didn't want to pay an extra $40/nt. So, we decided last minute to check out other properties nearby and were able to find a great unit at Kaanapali Shores for the same price as the Villas condo and actually was completely renovated, fresh & clean not to mention bug free! The Kaanapali Villas tries hard, has a nice beach and decent pool, but will probably appeal to the budget minded traveler only.

This is a very nice resort. Amazing views everywhere. Not impressed with the customer service at all. Will never stay here again. My room was charged with damage that we did not even do. This was charged a week after our return home. When we asked for proof of damage and we were denied any such proof by the resort. Our air condition was broken almost the entire trip and was never fixed by maintenance. Instead we were given a fan. The food was great, the views were amazing. The hidden costs and bad customer service will absolutely hinder me from ever staying here again.

I absolutely loved this resort. Staff were helpful and friendly, the resort was very lush and beautiful. Our room was on the 2nd floor of the Aloha Tower and the rooms on this floor had a much bigger lanai than the other floors. The bathroom was huge and our "Garden View" had lit tiki torches to look at at night. The food at the Castaway Cafe was excellent and reasonably priced. The beach was absolutely beautiful with great snorkelling a few minutes' walk down the beach. No complaints at all and would return to this resort in a second (just need the money now!).

So, my husband and I decided to book here because of the kitchen since we were taking along 3 young kids. I had requested a one bedroom no loft, b/c our kids sleep early. Upon arrival, we found that the room had a huge open wall between the living room and bedroom with no partition. B/c no other one bedroom was available, we decided to upgrade to a two bedroom until a one bedroom that had a partition was open. I have to say that the two bedroom condo was quite nice (#110 in the main building) When it was time to move to our new room, I requested a late checkout so that it would be easier to move our things into the one bedroom. the guy at the front desk gave us a 2 o'clock check out but when I proceeded to ask him exactly what we were supposed to do with the card key (b/c it automatically expires at noon time checkout), he rudely asked me if I understood what he was talking about. Needless to say, so matter how many stars this lodging has, my question did not warrant the kind of response that he gave me. I was speechless, and I walked away fuming... I should have confronted him, but i decided to let it go. Now to give some credit to the Maui Kaanapali Villas, other front desk people were pleasant and helpful.

When we got to our new room, it had the partition, but it was definitely not as nice as the two bedroom. The decor was cheesy, and the bathrooms had a musty smell. On top of that, we kept finding small ants in the kitchen. We also had no internet connection, so I had to take my computer to the lobby. We were only staying two more nights, so we decided to stay in the room, as we didn't want to drag our luggage around again.

Having stayed here, would I want to return here again? It was a good deal for Kaanapali Beach, but it still wouldn't be enough for me to return. Sorry MKV, I'll be staying next door at the Westin Villas next time. At least there, I know all the rooms are predictable and consistent, and the staff wouldn't dare to treat their guests the way I was treated.