Recently (Jun 27 - Jul 3) I stayed at this location. I have read many of the other reviews and did not experience any of the troubles described. Our room (617) was outstanding. There were no problems whatsoever. The desk staff was friendly and always helpful. I ate at the Castaway several times and always had great food and service. This location seems to be rather family friendly which probably leads to my only complaint. Since I don't have children, I typically don't vacation with them. Around the pool area there were always several kids. The hot tub had signs posted on both sides which stated children were not permitted in hot tub. In seven days I don't think I was able to get in and enjoy the hot tub without some child jumping in. Security would do their job and ask them to get out only to be questioned by the parents. There is a strict non-smoking policy at this resort and I am quite certain if someone broke that rule then there would be a hell to pay but breaking some rules are considered acceptable at this resort. That was my only gripe. The beach in front of the resort was nice and there were typically not many folks on them. If you were to visit some of the nearby locations you would see that it is tough to find a spot on the beach. Our room had a nice view of the pool area and the ocean. The balcony was rather small but who is spending their time sitting on a balcony while in Hawaii. They offered a shuttle service to some of the shopping areas which made it nice for those without cars. I read there some reviews stating that the furnishings in the rooms was sub par. I think many, if not all, of these are individually owned. It may possibly be up to the unit owner to update furnishings. My room was nicely appointed, well maintained and everything worked properly. I will most likely return to this resort and will request the same room again.

We stayed in unit 218 in the towers from May 24th to May 31st and loved it. The kitchen and bathroom were very nicely redone and we had a large lanai. The rooms above the second floor have very small lanais so we were lucky. We travelled to Maui to attend a wedding. The other wedding guests were in the Kaanapali Shores which they liked but we booked late and couldn't get into the Shores and we're glad that we couldn't. Our resort was quainter, friendlier and had a far better beach. The people staying at the Shores were coming to snorkel and swim with us. We liked the Villas so much that we're already planning our next trip for two weeks in October.

My wife and I elected to stay here since we were able to get a great Entertainment card rate. We were a bit apprehensive due to a few negative reviews, but decided to give it a shot. because when we spoke with the reservations personnel, they told us the hotel rooms had been recently renovated. When we checked in, they assigned us to roon #182 and said it was a good room due to it's proximity to the beach and ocean. I believe they even told us it had an oceanview. When we walked in, we immediately were disappointed. It smelled funny and was anything but recently renovated. The furnishings were worn, the comforter had a burn hole in it , and the sink area was literally swarming with little ant-like bugs. Sure, it's tropical and bugs are to be expected, but this was my 5th time to the islands and I've never seen a bug problem like this. The room was large but had no view of the ocean although you could see it from the lanai. We went back to the front desk and asked for a room that was in better shape or recently renovated and they gave us a couple options in the tower, but their definition of recent renovations must mean adding a new countertop in the bathroom at most or renovations that took place at least 10 years ago. Seriously. We didn't like these other rooms so they offered to show us a studio condo. We actually liked the one we were shown but didn't want to pay an extra $40/nt. So, we decided last minute to check out other properties nearby and were able to find a great unit at Kaanapali Shores for the same price as the Villas condo and actually was completely renovated, fresh & clean not to mention bug free! The Kaanapali Villas tries hard, has a nice beach and decent pool, but will probably appeal to the budget minded traveler only.

This is a very nice resort. Amazing views everywhere. Not impressed with the customer service at all. Will never stay here again. My room was charged with damage that we did not even do. This was charged a week after our return home. When we asked for proof of damage and we were denied any such proof by the resort. Our air condition was broken almost the entire trip and was never fixed by maintenance. Instead we were given a fan. The food was great, the views were amazing. The hidden costs and bad customer service will absolutely hinder me from ever staying here again.