My boyfriend and I stayed at this hotel for 6 nights, so I think I have a pretty good idea of whether it's a good hotel or not. I will break it down into pros and cons, since there are quite a few of each:
Pros: great location for catching buses, streetcars and cable cars; great location for late night dining; the beds were super comfortable; they had the room ready for us when we checked in at 9 a.m.
Cons: the woman on the phone told me there was no way that they would have the room ready that early and was quite rude. Housekeeping would call us to ask if we wanted our room cleaned, even if we had a "do not disturb" sign on the door - what if we were taking a nap? It was because housekeeping leaves at 4 everyday so you can't get anything after that time. There was a pink stain on my comforter when we got there. We used the same sheets for 4 nights, then I left the "please wash these sheets" sign on the bed so they would change the sheets (clean them). The pink stain was still there when we got home and our sheets had been "cleaned", which means they don't change the sheets when you are there or in between guests. This, to me, was a very, very big CON. Gross! The room was really noisy because the hotel is old, so you could hear other guests taking showers, etc. They claim they will have tea and coffee in the morning, but they never had hot water for tea. There is no minibar so you can never take food back to your hotel to put in a fridge. Our toilet didn't flush right (it kept flushing for about 20 minutes).
All in all, if this hotel was $70 a night, I would be raving, but for over $200, it's absolutely insane. We even had a "Royal Court" room, which is more expensive, because they give you one-dollar slippers and a busted up coffee machine. I heard the Donatello was really nice and it's just down the street....
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Outdoor / Adventure, Great food / Wine, Shopping