We stayed at the Omni in July this year. It was our first trip to San Francisco, so we weren't sure of which area to stay in, but the Omni turned out to be perfectly located for us. It's in the Financial District, so it's quiet at night, but we felt perfectly safe walking there after dark. It's also on the cable-car line, within easy walking distance of Chinatown and the Ferry Building and if you don't mind walking a bit further, you can easily walk to the Union Square and Fisherman's Wharf areas from here.

The hotel itself is lovely and the room was spacious, clean and comfortable. If I had to pick one thing to fault the room on, it would be the fixed-head shower. I didn't have a particular problem with it, but it was just ok - investing a little money in the shower would really bring it up to the standard of the rest of the accommodation.

Staff at the Omni were very friendly and helpful, from check-in, where they offered to help us book any attractions we wanted to see, room service bending over backwards to make us happy when there was a slight problem with our order, the concierge recommending places to eat, right through to the doorman offering us the hotel car when we were leaving for the airport (at only $5 more than the taxi fare, this was a nice option). In addition, when we had an issue with the guests in the adjoining room holding an impromptu party late one night, hotel security dealt with it very quickly.

We joined the Select Guest program online for free and this entitled us to complimentary tea, coffee, hot chocolate and juice every morning, as well as complimentary WiFi access and a daily newspaper. We ate breakfast twice in the hotel restaurant, which was somewhat expensive, but excellent quality and really tasty. There was complimentary fresh fruit (peaches, apricots, plums etc, not just standard apples) and juice or iced tea in the lobby every afternoon, which was nice when returning from sightseeing before going out to dinner. And the gym provided complimentary bottled water and apples and bananas too.

Overall, we really enjoyed our stay here and will definitely return if we are ever in San Francisco again!

This is the second time I have stayed at the Omni, both on business. The Omni is a nice 4 star hotel. The rooms and bathrooms are of average size, but quite adequate. The furnishings are in good condition except for the carpet which is very tired and in need of replacing. The worn state of the carpet really detracts from the rest of the room. The internet connection, although it uses a wire, was fast and reliable ($10/day). The staff was very friendly and helpful. For example, they set up transportation for me on multiple days without a hitch. The hotel food is only average in quality, but very expensive. The hotel is located not far from anything, but not close to anything either; a geographical compromise. I timed the walk to Union Square at 15 minutes via Montgomery, hang a right at Post (note this way is flat, no hills). San Francisco hotels are very expensive for what you get. The Omni is better than both nearby Hyatts. I would stay there again, but will likely try another hotel on my next visit.

I just returned from a wonderful 4 day in San Francisco, and 3 nights at the Omni Hotel San Francisco was a treat. I aways stay there now, and the accommodations, amenities, and staff are the best of any hotel I know. it is well-located and to me it is paradise away from home in America's favorite city.

Martin I. Laichtman, M.D.

Giving this hotel 5 stars is easy with the type of service they deliver! I am a believer!

I pulled up after a night at the newly finished J.W. Marriott hotel in Union Square, bad planning on my part. I was denied late check out and feeling a little green; I thought I would take my chances on an early check-in at the Omni. Having booked through Travelocity, my hopes were not high. I was greeted by the extremely efficient and professional Evelyn. She was kind, sympathetic and sincere. I was not a lesser human being for booking a discount room from an online service, hurray! I was feeling better. Evelyn clicked away on her keyboard and had me in a room within 10 minutes, my day was turning around. Enter Fernando, the very pleasant and chatty bellman that seemed to know everyone. He whisked my luggage away and we had a nice conversation.

I arrived in the simple, yet elegant room to find a handwritten note from the housekeeper, Suyuak. I am a sucker for the personal touch. Slipping into a comfortable robe provided by the hotel, I decided to order room service, a Kobe burger would surely bring me around. The burger arrived and it was delicious! The meat was lightly spiced with a hint of pepper and the melted cheddar was just right! The fries were lightly spiced and delicious too. My high school reunion was 5 hours away and I was starting to feel human again. After a nice nap on the comfortable bed it was time to shower and head out for the evening.

At the end of a long night, I decided to have a couple of classmates over to continue the reminiscing. I called over from the Sir Francis Drake where the reunion took place and asked room service to send a cart of refreshments up to my room. 30 minutes later when we all arrived, a beautiful cart with stemware, refreshments and snacks was waiting for us. Two thumbs up for Ms. Joanne, the goddess of In Room Dining that was running the floor solo and made this all happen. Mind you it was the manager the next day that told me Ms. Joanne had been alone, Ms. Joanne never complained or muttered a word. She made it all seem effortless. When it was time to turn in, I was so happy to have a minty treat on my pillow and turn down service. Most hotels in the four star genre have done away with this simple pleasure, it was a real treat to see my sheets folded down.

When I walked up to the counter to check out the following day, I couldn't wait to shower the staff with praise. Crystal was checking me out and before she had the chance to ask, I blurted out "I love this hotel!" Crystal proceeded to check me out with the utmost efficiency and showered my with savings passes for Nordstrom, Bloomingdales and Macy's. What a smart move! Now I have to go back and book a room for a shopping weekend!

All around the staff were magnificent, the hotel was well maintained and aesthetically pleasing, and I left in a really good mood!

In the future I will book directly through the hotel and pay the higher price. I don't want to risk ending up at another hotel!