Noisy experience. Uncomfortable beds. Our room did indeed have small roaches. Bar was never open during our three-night stay. Constant noise from pool, no matter how hard they try to keep it quiet after 10 p.m. Wireless connectivity did not work at all; we were told it was our computer's problem. Turns out it was their router the entire stay. Let me re-iterate: noise, uncomfortable beds, and did I mention noise?

This was a very fun hotel with a great bar and pool. All of the rooms faced onto the pool courtyard. We walked down to dinner at Farmer Brown's (great mint juleps), but if you're worried about the neighborhood you can always cab it. It was also a short walk to the Civic Center area.

The Phoenix is a really awesome hotel! The rooms are super clean and the whole staff's service is really amazing. They really treat you like you are special. The location is great, right in the center of everything so you can get around really easily. Its a really cool vibe and a lot of rockers have stayed there so it has awesome character. I and never hate on free breakfast in the morning. Whenever I come to San Francisco, I always stay at the Phoenix. You wont be disappointed.

We recently stayed at the Phoenix Hotel and enjoyed the property very much. It's in a grittier part of town but that did not bother us. We enjoyed some great food and evenings out in the Tenderloin. It was a little louder at night, but I had earplugs! If you're looking for quiet, this isn't the place for you.

The hotel itself was clean, very funky, and the staff were very attentive and helpful. The Bambuddha Lounge is great, and the food is good.

Overall, if you're looking for a nice hotel out of the tourist trap of Union Square, then this is the place for you.