Just returned from a family trip to San Francisco. Our three boys loved the hotel, especially the funky courtyard and the swimming pool. The staff is very helpful. The rooms are a nice size, and the bathrooms have nice fixtures for the price of the room.

Yes, the hotel is on the edge of the Tenderloin, which can be sketchy, but it is quite easy to navigate around the worst of it. The neighborhood is also getting better. Several Asian restaurants have opened within a few blocks, and they are affordable and authentic.

If you are looking for a quiet, sanitized hotel, the Phoenix is not for you. But if you want a friendly, affordable, and funky place to stay in San Francisco it is worth a visit.

My wife and I have stayed at the Phoenix some ten times in the past four years, with and without our kids. We like its quirky, clean rooms, friendly employees, and proximity to our favorite restaurants and live music venues. The neighborhood is indeed sketchy, but we never have problems getting taxi cabs, either through the front desk or by simply standing on the corner outside the hotel. The parking is a convenient bonus - right in front of the hotel where it should be.

I stay frequently at the Phoenix Hotel. Although the neighborhood is a bit questionable, I have never had any problems; nor have I felt in danger. The rooms are more than comfortable, and are clearly up to the joie de vivre standard. By 11 p.m. all is quiet. The hotel, actually a motel, (with parking!) is close to the opera house, the Asian Art Museum, and City Hall. All are within walking distance. I will definitely return during the opera season.

The hotel had my suv impounded which cost me $285 and inconvience that spoiled my San Fran experience! The staff was very rude and didn't care that they ruined all of my guests night and put me in a financial hardship.